Highest in Customer Satisfaction with Auto Insurance Shopping Experience, Three Years in a Row

May 26, 2010 - For the third consecutive year, Erie Insurance ranks the highest in customer satisfaction among auto insurance new buyers, according to a nationwide study by J.D. Power and Associates.

What Does That Mean?

The global marketing information services company asked thousands of people this spring about their experience shopping for auto insurance with ERIE and other leading insurance carriers.

Erie Insurance received the highest customer satisfaction index score of 886 based on a 1,000-point scale (see chart), surpassing the industry average of 851, in the J.D. Power and Associates 2010 Insurance Shopping Study^SM.

What Does This Means to Erie Insurance?

Since the study’s inception three years ago, ERIE has ranked highest in the study that looked at these key factors:

• Distribution channel (For ERIE, that’s our network of local, independent Agents.)
• Policy offerings (ERIE offers home, auto, life and business insurance.)
• Price (Many factors influence insurance rates but ERIE is committed to keeping your insurance rates as low as possible through smart business practices and offering a variety of discounts.)

“This award reflects the continued promise of Erie Insurance Employees and Agents to be above all in service to our Customers and consumers,” said Terry Cavanaugh, president and CEO.

“To receive this outstanding recognition for three consecutive years is phenomenal,” added Cavanaugh. “Our knowledgeable independent ERIE Agents continue guiding customers in their communities to make the best insurance coverage decisions.”

What Does This Mean for You?

For years, ERIE has been helping people make decisions about their insurance needs.  If you’re looking for an insurance Agent and a company that you can rely on, here’s what ERIE can offer you:

• Professionalism - As licensed insurance professionals, ERIE Agents not only know the industry lingo but they also can advise you about the coverage options to meet your auto, home, business and life insurance needs. Their experience and knowledge will help you select the best coverage to protect all the things that matter to you the most.
• Financial strength – You want to select an insurance company that is financially sound. Independent rating agencies offer insight on the numbers. Here are two examples of how ERIE stacks up:
  • Rated A+ Superior by A.M. Best. Best's financial strength ratings are recognized worldwide as the benchmark for assessing an insurance company’s financial stability. In 2009, only 10 percent of the ratings handed out by A.M. Best are superior or better. 
  • Named one of “Ward’s 50® Top Performers” in 2009, based on financial performance.
  • Ranked No. 484 on the 2010 FORTUNE 500 list of the largest American companies based on total revenue.
• Service – In addition to explaining coverage options, ERIE will advise you on ways to prevent damage and theft from happening in the first place. But when the unexpected happens, ERIE will be there to help. Emergency claims representatives are available 24-hours a day.
• Experience - Our independent ERIE Agents are part of a team that has more than 80 years of industry experience. ERIE started in 1925 as a Pennsylvania auto insurer that’s grown into a multi-line insurer serving 11 states and the District of Columbia.
  

So if you pair our Agents – licensed professionals with extensive experience and product knowledge – with the long-term financial strength and industry experience of ERIE, you can feel confident that your family is well protected.

Our Agents are waiting to help you. Contact an ERIE Agent today. You also can get started by getting an auto insurance quote online.  It’s free and takes about 10 minutes.

Erie Insurance received the highest numerical score for the auto insurance shopping experience in the proprietary J.D. Power and Associates 2009-2010 Insurance Shopping StudiesSM, and the 2008 Insurance New Buyer StudySM. 2010 based on 6,394 total responses, measuring 20 providers and measuring the opinions of consumers shopping for a new auto insurance policy. Proprietary study results are based on experiences and perceptions of members surveyed in February-March 2010. Your experiences may vary. jdpower.com

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