Customer Service Frequently Asked Questions

Use our Agent Locator to find your Agent’s current listing.

To contact our Customer Service Department, send an e-mail or call 1-800-458-0811, ext. 3000, between 8 a.m. to 9 p.m. Monday through Friday, and 9 a.m. to 4:30 p.m. Saturday.

If you’re looking for a quote for automobile insurance, you can use ERIE’s Quick Quote for Auto feature. You can get a free 12-month premium estimate in just about 3 minutes by providing some basic information. Then, pick an Erie Insurance agent that you would like to work with to obtain an exact premium quote and finalize the details.

An Erie Insurance agent can help with all your insurance needs for auto, home, business or life*. Insurance can be a complex issue with many factors affecting cost. ERIE partners with independent insurance agents in your area. They have extensive product knowledge and can help you make informed decisions about your insurance.

Our Agent Locator can help you find an Erie Insurance agent in your community who can give you a quote tailored to your individual insurance needs.

*Life insurance products are not available in all states.

Not at this time. Because making a change to your policy may raise other issues, and require additional changes, you should contact your Erie Insurance agent. As experienced insurance professionals, your agent or agency representative can help you make important decisions about your insurance. He or she can also advise you about how the changes you are making may affect your premium.

Use our Agent Locator for help finding your Erie Insurance agent.

For your convenience, we offer many options for paying your premium. You can pay online, by phone, through direct debit from your checking account, or in person at your agent’s office or the Erie Insurance office near you.

To pay by debit cards, credit card or electronic check, select our automated phone payment option.

• Automated phone payment*: Call 1-800-387-1492 to make payments using Visa, MasterCard or Discover credit cards. (Regulations in Maryland, North Carolina and New York, however, prevent us from offering this option at this time.)

*A nominal convenience fee is charged by the vendor on each policy payment made by phone.

• Online*: Use our One-Time Payment Service to make your payment free of charge from your checking or savings account.

*Debit and credit cards are not accepted at this time.

• Direct Debit : Sign up with your Erie Insurance agent for ERIExpressPay or Chek-Matic – our recurring monthly direct debit programs for property/casualty or life insurance payments, respectively. Payment drawn automatically from your checking account makes paying your insurance effortless. To find your agent’s contact information, use our Agent Locator.

ERIE offers a variety of Payment Plan Options to fit your individual needs and preferences. Your agent can assist you with payment plan changes and inquiries (or you may indicate the change on the front of your policy invoice.) Our Agent Locator can help you find your agent’s current contact information.

You can also contact Customer Service by e-mail or call 1-800-458-0811, ext. 3000, between 8 a.m. to 9 p.m. Monday through Friday, and 9 a.m. to 4:30 p.m. Saturday.

In most cases, no. Only after a driver has obtained his or her driver’s license should the driver be added to the Family Auto Policy. The exception is in North Carolina, where drivers with a learner’s permit must also be added to the Family Auto Policy.

Yes. An Erie Insurance Family Auto Policy provides coverage when you, or a relative who resides with you, rents a vehicle for personal use for 45 days or fewer. However, we do not pay for rental costs. Coverage for a rental vehicle is extended according the terms and conditions of the policy.

You should contact your ERIE Agent on the next business day after acquiring your vehicle to make any changes to your auto insurance policy. 

If you need to verify your coverage during or after normal business hours, contact Customer Service at 1-800-458-0811, ext. 3000,between 8 a.m. to 9 p.m. Monday through Friday, and 9 a.m. to 4:30 p.m. Saturday.

Until you’re certain your vehicle is covered, you should not drive it.

Your Erie Insurance agent can provide you with these documents. Use the Agent Locator to find your agent’s current listing. You can also request either of these cards by contacting Customer Service online or by calling 1-800-458-0811, ext. 3000, between 8 a.m. to 9 p.m. Monday through Friday, and 9 a.m. to 4:30 p.m. Saturday.

Collision coverage applies to claims that result from a collision with another vehicle or object. It also includes damages caused by uninsured motorists and hit-and-run drivers.

Comprehensive coverage is for losses caused by fire, theft and contact with animals, like hitting a deer. Damage to your windshield also usually falls under comprehensive coverage.

Emergency Road Service is an optional coverage that may be added by endorsement to your Family Auto Policy. If your car is disabled, ERIE will pay reasonable towing and required labor cost at the site of the breakdown. Contact the provider of your choice and then submit the bills for reimbursement. If your current policy includes this coverage, the declarations page – the top page of your policy – will note the premium you pay for this coverage.

Erie Insurance has six National Association of Insurance Commissioners (NAIC) identification numbers, which are required in some states to register a vehicle.

Erie Insurance Exchange: 26271
Erie Insurance Company: 26263
Erie Family Life Insurance Company: 70769
Erie Insurance Company of New York: 16233
Flagship City Insurance Company: 35585
Erie Insurance Property and Casualty Company: 26830

To confirm which numbers corresponds to your policy, refer to your Erie Insurance Identification Card or contact Customer Service at 1-800-458-0811, ext. 3000, between 8 a.m. to 9 p.m. Monday through Friday, and 9 a.m. to 4:30 p.m. Saturday.