A Tradition of Service
March 23, 2009
The Dougherty family, like ERIE, builds their business on a foundation of service.
Rick Dougherty is a big believer in carrying on family traditions, one of which is the family business he co-owns, Dougherty’s TV-Video in Norwood, Pa.
“We all grew up with the philosophy that service is important after the sale,” says Rick who, with his brother, Bob, runs the business their late father, Robert, started in 1952. “It’s easy to walk away from problems, but my dad taught us the right thing to do is resolve issues and make customer service a priority.”
That kind of thinking is also what led Rick to be a loyal ERIE Policyholder. He had heard of them through his parents, who had, years ago, called ERIE’s home office for a status update on a claim. Answering the phone that day was none other than H.O. Hirt, ERIE’s co-founder and then President.
“My dad was always impressed by that,” says Rick Dougherty. “He said, ‘At least there is a company president who is really interested in what his company is doing.’”
With more than 4 million policies in force across 11 states and the District of Columbia, it’s not feasible for the company president to answer the phone nowadays, but commitment to superior service at ERIE remains paramount. And ERIE agents and their staffs are available to answer questions and provide unmatched service.
Rick’s mom, Norma, says she can also count on great service and responsiveness from their ERIE agent, Allen Dunlap of the Dunlap Insurance Agency in Collingdale, Pa.
“Whenever I have a question or a problem, I just call Allen,” she says. “He knows who I am and where I’m at. I have peace of mind knowing I can count on him.”
Rick Dougherty says he and his other family members will likely always be ERIE customers.
“It’s not always all about price—though ERIE’s rates are great—it’s about who is going to help you when thing go wrong,” says Rick. “That’s why my dad went with ERIE and that’s why we’re with ERIE. I don’t see any reason to change that.”