J.D. Power and Associates Award

"Highest in Customer Satisfaction with the Auto Insurance Shopping Experience, Two Years in a Row"

What that means
J.D. Power and Associates asked thousands of people about their experience shopping for auto insurance.

They measured three key factors — distribution channel (for Erie Insurance, that's our network of local independent agents), price and policy offerings.

What it means to you
We believe the award reflects our efforts to make a great first impression on our Policyholders — both new and existing. We want to continue to meet your needs and exceed your expectations going forward.

That's why we partner with quality independent Agents who share our longstanding commitment to exceptional service. And it's why we safeguard the financial stability that assures you we'll be there when you need us most.

The study evaluated:

• Distribution channel — find an agent in your area now.
• Price — get a quote for auto insurance.
• Policy offerings — check out what's available in auto, home, business, life and more.

What it means to us
"This award reflects the continued commitment of Erie Insurance employees and agents to being above all in service," said Terry Cavanaugh, president and CEO. "That commitment is deeply rooted in our 84-year history and our culture."

"We are thrilled to receive this prestigious recognition two years in a row," added Cavanaugh. "It demonstrates that customers are not only looking for the best price when shopping for insurance, they also want a knowledgeable Agent to help them make the right choices about insurance coverage for themselves and their families."

For more information about the study, refer to the press release.

Erie Insurance received the highest numerical score for the auto insurance shopping experience in the proprietary J.D. Power and Associates 2009 Insurance Shopping Study^SM, and the 2008 Insurance New Buyer Study^SM. 2009 Study based on 5,799 total responses, measuring 23 providers and measuring the opinions of consumers shopping for a new auto insurance policy. Proprietary study results are based on experiences and perceptions of members surveyed in February and March, 2009. Your experiences may vary. jdpower.com

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