Business Claims FAQs

At Erie Insurance, we’ll always take time to answer your business insurance claims questions. The following information is provided as a general resource for Erie Insurance Customers. For exact answers to questions about a specific loss, you should talk to your Agent or claims adjuster, who could more thoroughly explain your business insurance coverage, processes and your options regarding business insurance claims as well as answer any other questions you may have.

Filing a Claim

How do I file a business insurance claim?
What information do I need to report my business insurance claim?
Do I need to contact the police?

Claims Process for Business Property Claims

What are the basic steps involved with handling a business property claim?
Who can I call with questions about my business property claim?
What happens after I report my business property claim?
What information will I need when I meet with my claims adjuster?
My business isn't safe to keep open because of my loss. What should I do?
What's the difference between actual cash value and replacement cost?

Claims Process for Business Liability Claims

What are the basic steps involved with handling a business liability claim?
What happens after I report my business liability claim?
What information will I need when I meet with my claims adjuster?

What's Covered?

Am I covered? Will my rates go up? Will my business insurance be cancelled?
Does my business policy cover water damage?
Does my business property policy cover damage caused by natural disasters such as hurricanes and tornados?
Are my company vehicles covered under my business property policy if a fire caused the loss?
What happens if I, or my contractor, finds additional damage after my claim is settled?
How can I get a copy of my policy?

Repairs

How quickly will the repairs be made to my business?
Will ERIE recommend contractors or can I use contractors that I’ve worked with in the past?

Find an Agent

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Contact Customer Service

1-800-458-0811

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Contact Customer Service

1-800-458-0811

Want to Talk?