Support for Customers in Eastern North Carolina Affected by Recent Tornadoes and Storms

May 22, 2014 – If you're recovering from damages caused by the spring tornadoes and severe storms in Eastern North Carolina, we want you to know that we're here for you.

If you need to discuss your claim, policy or a payment issue, please contact your local ERIE Agent or Customer Service at (800) 458-0811:

  • Option 4 for insurance inquiries.
  • Option 3 for life insurance inquiries.

On nights and weekends, call ERIE at (800) 367-3743.

During this difficult time, North Carolina Customers in Beaufort, Chowan, Pasquotank and Perquimans counties will have the option of deferring their premium payments for up to 90 days. You must contact your Agent or Customer Service to request a bill payment extension. Additionally, the deadlines imposed by your policy to submit proof of loss or complete repairs will be extended for Customers who reside in any of the four designated counties.

Please note that any extension of time to pay your bill does not relieve you of your responsibility to make future timely premium payments and to comply with other requirements imposed by your insurance policy.

For any additional insurance-related issues, contact the North Carolina Department of Insurance at (800) 546-5664.

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