Erie Insurance Group Online Privacy Policy

Thank you for visiting our internet website (“Site”).  Your privacy is important to us, and we are providing you with this Erie Insurance Group Online Privacy Policy (“Online Privacy Policy”) to give you information about how we manage information gathered from this Site managed by the Erie Insurance Group and its affiliates (“ERIE”). 

In addition to the information in this Online Privacy Policy, ERIE provides other notices describing ERIE’s information use and disclosure practices related to other transactions and relationships you may have with ERIE.  Such other notices will be presented to you when these situations arise in your dealings with ERIE.  This Online Privacy Policy applies only to that information you supply to ERIE through your use and access of the Site.

How We Collect, Use and Share Information

Site Functions

You may be required to provide certain information in order to use some of the functions on this Site (“Site Function(s)”).  Examples of Site Functions available through ERIE Sites include the Get an Auto Quote function, the File a Claim function, the Pay My Bill function and the Access My Account function.  Each Site Function will provide guidance regarding whether and what information is necessary to utilize the function. Site Functions may be modified from time to time, and different functions may require different information.

You are not obligated to provide any requested information, but it might not be possible to process your request or grant you access to certain Site Functions without the information requested.  For instance, it is necessary for you to provide certain personal information in order to obtain a quote.  If you are ever asked for personal information as part of your visit to this Site, and you do not want to provide that information, simply do not proceed with that Site Function.

Information Use and Disclosure

We only use and disclose personal information collected through this Site as permitted or required by law in conjunction with our normal insurance operations. Here are some examples:

  • We may disclose information to others such as our claims adjusters and our attorneys in the processing of an insurance claim;
  • We may be required by a court of law to provide information in connection with a legal proceeding;
  • We may share information with consumer reporting agencies and insurance support organizations;
  • We may share information with government agencies which conduct examinations of our procedures; and
  • We may use information to enable site functionality or presentation of relevant information.

We may also share information collected through the Site with our affiliates or companies that perform marketing services on our behalf to assist us in providing information regarding our products and services to you. These companies are required to keep such information confidential.

Information Security

While your personal information is under our control, access is limited to those who have legitimate business needs for such information. In accordance with applicable state and federal regulations we maintain physical, procedural and electronic safeguards to protect the privacy and confidentiality of information collected through this Site while it is under our control.

Site Usage Details, IP Addresses and Cookies

As you use and navigate through the Site, we may collect information related to your visits to our Site, including for example, IP address, traffic data, geographic data, reference website data and other communication data.  We may also collect individual or aggregate data relating to the resources that you access, as well as information about your computer and internet connection, including your IP address, operating system and browser type and internet usage data.  Some information collected may result in the identification of a particular computer; however, ERIE does not use such information to identify any individual.

We transmit non-personally identifiable information to third party service providers (e.g. Google) that collect website statistics. We also transmit non-personally identifiable information to third party service providers (e.g. AddThis) that may use such information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.org.

One method of collecting such information is through the use of cookies. A cookie is a small file stored on your computer.  Use of cookies helps us to improve our Site and to deliver a better and more personalized service by enabling us to: estimate our audience size and usage patterns; store information about your preferences allowing us to customize our Site according to your individual interests; speed up your searches; and recognize you when you return to our Site.  You may refuse to accept cookies by activating the appropriate setting on your browser.  However, if you activate such a setting, you may be unable to access certain parts of our Site.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.

Information may also be collected automatically through web beacons contained on certain pages of our Site. Web beacons are small electronic files also referred to as clear gifs. pixel tags and single-pixel gifs that permit us, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

E-mail and Site Communications Functions

This Site uses Hypertext Transfer Protocol Secure (or HTTPS—a widely used communications protocol for secure communications) for communications functions. Unless otherwise noted, e-mail addresses that may be available on this Site do not provide a completely secure and confidential means of communication. It is possible that such communications may be improperly accessed or viewed by another internet user on an unauthorized basis while in transit. If you wish to keep your information completely private, you should not use e-mail.

Children

This Site is not directed to children, and ERIE does not request or intend to collect personally identifiable information from anyone under the age of 13.

Changes to This Online Privacy Policy

We may change this Online Privacy Policy from time to time. When changes are made, the Version Date, which is located below, will be updated. We encourage you to read this Online Privacy Policy periodically to see if there are any changes that might affect you.

Your continued use of the Site after any changes are posted will be considered acceptance of those changes.  We may terminate, suspend or discontinue any aspect of this Site, including the availability of any feature at any time.  We may also impose limits on certain features and services or restrict access to all or part of the Site without notice or liability.

Questions

You may reach us with questions concerning our Online Privacy Policy by telephone using the Contact Customer Care phone number on our Home Page, by e-mail through the link in the “Contact Us” box on our Home Page, or by mail at the address in the “Contact Us” box on our Home Page.

Version Date: 09/25/2013

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