Customer Service Frequently Asked Questions

Check out the auto insurance claims questions, auto insurance coverage questions, and online bill payment FAQs for additional information.

Common Questions

How do I contact my Agent or Customer Service?

Use our Agent Locator to find your Agent’s current listing.

To contact our Customer Service Department, send an e-mail or call 1-800-458-0811 ext. 3000 between 8 a.m. to 11 p.m. Monday through Friday, and 9 a.m. to 4:30 p.m. Saturday.

I've been thinking about switching insurance companies. How can I get a quote?

An Erie Insurance Agent can provide you with a quote and help with all your auto, home, business or life insurance needs.* Insurance can be a complex issue with many factors affecting cost. ERIE partners with independent insurance Agents in your area because they have extensive product knowledge and can help you make informed decisions about your coverage.

Use the Agent Locator to find an Erie Insurance Agent in your community or get a free 12-month auto insurance quote online.

*Erie Family Life insurance products are not available in New York.

Can I make changes to my policy online?

Not at this time. Because making a change to your policy may raise other issues, and require additional changes, you should contact your Erie Insurance Agent. As experienced insurance professionals, your Agent or agency representative can help you make important decisions about your insurance. He or she can also advise you about how the changes you are making may affect your premium.

Use our Agent Locator for help finding your Erie Insurance Agent.

What is an insurance audit?

The Insurance audit is a process common to the workers compensation insurance industry. ERIE performs an audit to ensure you have paid no more than appropriate premium for your exposure. An accurate audit is a benefit to you and your business and could save you time and money. This brochure will answer questions often asked by our Policyholders.

Bill Payment

Besides mailing my payment, how can I pay my insurance bill?

For your convenience, we offer many options for paying your premium. You can pay by phone, online or through direct debit from your checking or savings account.

Automated phone payment*: Call (800) 387-1492 to make payments using your checking account, your debit card, or your Visa, MasterCard, or Discover credit cards.  (Regulations in Maryland, North Carolina, and New York, however, prevent us from offering the credit card payment option at this time.)
* A nominal convenience fee is charged by the vendor on each policy payment made by phone.

Online: Use our One-Time Payment Service to make your payment free of charge from your checking account, savings account, ATM/debit card, or Visa or MasterCard.

Direct Debit: Sign up with your Erie Insurance Agent for ERIExpressPay or Chek-Matic — our recurring monthly direct debit programs. ERIExpressPay is available for new and existing personal and eligible business policies.* Chek-Matic  is available for  Life insurance payments.   Payment drawn automatically from your checking or savings account makes paying your insurance effortless.  To find your Agent’s contact information, use our Agent Locator.

 

* UltraPack Plus policies, Bonds, Flagship Auto, and assigned risk policies are not eligible

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