Online Bill Payment FAQs

Using ERIE's Payment Service

What is One-Time Payment Service?

One-Time Payment Service is a Web-based payment service that enables a customer to make a single payment for an Erie Insurance, Erie Family Life or Flagship City bill online.

Is there a fee for this service?

Erie Insurance is pleased to offer this service free of charge.

What information do I need to pay my bill using the One-Time Payment Service?

You will need to enter your ERIE policy or account billing number along with the ZIP code exactly as they appear on your bill. You can find this information on a recent copy of your Erie Insurance, Erie Family Life, or Flagship City invoice. You will also need to provide your name, address, email address and phone number. You will need to enter your funding information such as your checking or savings account number, ATM/debit card, Visa or MasterCard.

How do I know how much I owe?

The Erie Insurance One-Time Payment Service may display your current balance, the amount of your next payment and the payment due date.  This information may vary due to your policy or account status.  If your payment information does not display, please call Customer Service at 1-800-458-0811 ext. 3000 for assistance.

How do I know my payments are secure?

Your trust and online security are very important to us. This service uses state-of-the art encryption software and hardware to protect your information. For more information, view our Privacy Statement.

Making Bill Payments Online

Can I use a debit card to make a payment?

Yes, you can use your debit card. Your PIN is not required because this is a PIN-less debit transaction. (Some banks may not allow a debit card to be used unless a PIN is entered.)

Can I use a credit card to make a payment?

Yes, you can use your Visa or MasterCard credit card to make a payment.

How often can I use this service?

You may use this service to pay an Erie Insurance, Erie Family Life or Flagship bill anytime. Just access the website and enter all necessary information each time you choose to use the service. You can make more than one payment on a policy per day as long as it is for a different dollar amount. This is not a recurring bill payment service.

When is the payment actually made?

The payment transaction is made once you select the Authorize button on the payment screen.  You can modify your payment selection before selecting Authorize. After clicking the Authorize button, you will see a payment confirmation screen. Please remember to print this confirmation for your records, and if you are using a checking account, savings account or debit card, please remember to deduct the payment amount from your account records.

When will the payment be deducted from my bank account?

The amount will be deducted from your bank account as early as the next business day after you have initiated the One-Time Payment service. Payments made after 6 p.m. Eastern may take two business days to be processed.

Can I pick the date when the payment will be made?

No, all payments processed are for the current business day only.

Can I make a payment on more than one Erie Insurance account with this service?

Yes, but you must pay each account number individually. You can make more than one payment on a policy per day as long as it is for a different dollar amount.

What if I need to modify or cancel the payment after clicking the Authorize button?

Clicking the Authorize button completes the transaction. You must contact Customer Service at 1-800-458-0811, ext. 3000 to cancel or modify any pending payments. Payments made by debit cards cannot be cancelled or modified. Payment made by credit cards can only be cancelled if it is in pending status. Please have your confirmation number available.

What does the confirmation on the screen mean?

It's the verification of the date and time your payment information was entered and accepted online. As you acknowledged by submitting your One-Time Payment request, Erie Insurance reserves the right to refuse your payment if you have failed to make timely payments as required under your policy, if your policy is pending cancellation, if your policy has lapsed or for any other permissible reason. If Erie Insurance elects to refuse your payment, this transaction will be cancelled and any funds collected will be credited back to you. Payments submitted after 6 p.m. Eastern may take an extra business day to process.

What do I do if I am having trouble with this service?

If you are experiencing problems with the service, please contact Customer Service at 1-800- 458-0811, ext. 3000.

Service Center

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