Contacting Customer Service

Eastern Time Zone

An Erie Insurance Agent can help with questions about policies, quotes, claims, billing or other concerns. If you have contacted your Agent and still need help, contact Customer Service by:

Phone: (800) 458-0811
Hours: Monday-Friday, 8 a.m. to 11 p.m.
Saturday, 9 a.m. to 4:30 p.m.
We respond to requests submitted over a weekend or holiday on the next business day. Erie Insurance observes the following holidays:

New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day


Our Mailing/Billing Address:

Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104

Billing Questions? Access Policy Information by Phone

You can access information about your account through ERIE's automated phone system. Have your policy number handy and call (800) 458-0811, option 9, to check on your balance or when your last payment was received.

Questions regarding life insurance or related products should be directed to Erie Family Life.

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