Erie Insurance Mobile App

Logging into the Erie Insurance mobile app requires the same username and password used to access your existing online account. If you do not have an online account, you can create an account on ErieInsurance.com, or tap the "Create an online account" link located on the app login screen. For further assistance, please contact ERIE Customer Care.

After logging in, expanding the menu at the top right corner of the screen will provide the option to "Change email or password."

Prior to logging in, you may change your password by utilizing "Forgot Password" from the login screen.

Note: Email address changes are not complete until you tap the link in the verification email.

Agent information is accessible in two places within the mobile app:

• At the bottom of the Overview screen after logging in, or
• By tapping Contact Us from the My Account menu in the top right corner

You can make a payment by tapping the "Payment" button from:

• The Overview page and selecting the appropriate policy, or
• From the desired policy information page

You can view, share or print your documents using your device's features in a couple of ways:

• From the overview page: Select a policy to open the policy details page, then choose Billing Documents.
• From the main menu: After logging in, open the menu in the top-right corner and select View Documents. From there, you can filter by policy and select Billing Documents.

Once you've selected a document, you'll have the option to view, share or print it using your device's features. 

If you don't see all of your policies under My Policies, please note:

• You must allow 24-48 hours for new policies.
• Commercial, Medicare Supplement, and some Life policies are not available on the app.
• Only active (not cancelled) personal and life policies, for which you are the policyholder, are available on the app.

If you believe that a policy should be listed, you can contact us by either tapping the blue information icon next to “Not seeing one of your policies” or by using the My Account menu in the top right corner and tapping “Contact Us.”

Auto Insurance customers can view, save or share their ID cards directly in the mobile app. Once logged in, you can access your ID cards in two ways:  

• From the Overview page, select a policy in the Policies section, then choose ID card.
• From the main menu, tap the menu icon in the top-right corner and select Documents, then choose your policy. 

There is one exception: if you live in New York, please contact us directly to request a copy of your insurance ID card.

To do so, call Customer Care:
(800) 458-0811, select 5 for our billing menu, then option 2 for ID cards and declarations pages
Monday through Friday 8am - 7pm (Eastern)
Saturday 9am - 4:30pm

Please contact your ERIE agent for further assistance.