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Chip Dufala, CPCU, serves as executive vice president, Services, at Erie Insurance, a regional property/casualty and life insurer based in Erie, Pennsylvania. The primary responsibility of the Services role is sustaining and enhancing ERIE’s delivery on its Above all in SERVICESM commitment. It includes oversight of the Corporate Claims, Field Claims, Corporate Services, Customer Service, as well as the Service division that oversees Enterprise Program Management and Crisis Prevention and Management.
Dufala joined ERIE in 1993 in the district sales manager training program. Shortly after, he moved to Raleigh, North Carolina, as a district sales manager. In 1997, he was named branch manager for the Illinois branch office which he established, and a year later was appointed assistant vice president. In 2002, he was promoted to regional vice president of ERIE’s Heartland Region, which includes the company’s Illinois and Wisconsin operations. In 2005, he was promoted to senior vice president of the Customer Service Division. Dufala held this position until October 2008 when he was promoted to senior vice president of Erie Family Life. Dufala’s responsibilities included overseeing processes and identifying ways to improve efficiencies and effectiveness of the life company for the benefit of Agents, Customers and the company. Erie Family Life encompasses customer service, claims, processing, billing and underwriting.
Dufala earned a bachelor’s degree in political science from Thiel College in Greenville, Pennsylvania. He serves on the Board of Directors for the Pennsylvania Chamber of Labor and Industry, the Thiel College Board of Trustees, the Board of Directors for the Visiting Nurse Association in Erie, the Board of Directors for the Erie Philharmonic and on the Board of Directors for the Erie County United Way. Dufala has earned designations as a Certified Property Casualty Underwriter (CPCU), Associate in Customer Service (ACS), Associate in Claims (AIC), Associate in Insurance Services (AIS), Associate of Insurance (AINS), Associate in Personal Insurance (API), Certified Professional Insurance Agent (CPIA) and Life Underwriting Training Council Fellow (LUTCF). He is a member of the Pennsylvania Life Underwriter Association and the Certified Professional Insurance Agents Society.