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The Hess Agency

Manheim, PA Insurance Agency
Auto, Home, Life and Business Insurance
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Agency Contact


2990 Mount Joy Road

Manheim, PA 17545


(717) 665-4493

Office Hours

Monday: 8:00 a.m. - 5:00 p.m.

Tuesday: 8:00 a.m. - 5:00 p.m.

Wednesday: 8:00 a.m. - 5:00 p.m.

Thursday: 8:00 a.m. - 8:00 p.m.

Friday: 8:00 a.m. - 5:00 p.m.

Saturday: 8:00 a.m. - 12:00 p.m.

Sunday: Closed

About Agency

Erie Insurance sells auto, home, life and business insurance through our network of independent agents in 12 states and the District of Columbia. The Hess Agency in Manheim, Pennsylvania, serves over 12,000 people and likes to say they’re providing insurance “until the cows come home.” Their combination of experience, fast response time and product knowledge helps their customers get the information, and coverage, they need.

The Five Fs

Established in 1932 out of a store in Mastersonville, Pennsylvania, The Hess Agency has a history of providing excellent service and great insurance products to the residents of Manheim. Principal Agent Steven Faus is a fourth-generation agency owner and plans to keep it in the family. Steven already has a fifth generation at the agency, his son Corey.

The agency is now housed in a renovated barn that holds the agency’s large 28-person staff, a far cry from its humble beginnings. However, the staff has never forgotten where they came from. The agency prides itself on the 5Fs – Fast, Fair, Friendly, Factual and Fun. You can be sure you’ll work with knowledgeable representatives when you take your insurance needs to The Hess Agency.

Two Centuries of Experience

The Hess Agency boasts over 200 years of insurance industry experience between its staff. Steven has 35 years of experience himself as well as a bachelor’s degree from Elizabethtown College. He also holds the Certified Insurance Counselor (CIC) and Chartered Life Underwriter (CLU) designations.

The agency’s years in business have earned them a number of awards, including two F.W. Hirt Quality Agency Awards from Erie Insurance. They’ve also been named winner of the Best of Lancaster County award by the Lancaster Newspaper. The agency also has been recognized as an ERIE Elite agency every year since the award was established.

Donating Time and Money

The agency supports over 50 local community groups and youth organizations. As a team, the staff volunteers many charitable hours of work each year.

Stop by the Agency

Visit The Hess Agency in their historic building just off of Route 283 on Mount Joy Road in Manheim, Pennsylvania.


Principal Agent
  • Father of four wonderful children
  • Avid Baltimore Orioles baseball fan
  • Active board member at Brethren Village and BHA


Principal Agent
  • Father of four wonderful children
  • Avid Baltimore Orioles baseball fan
  • Active board member at Brethren Village and BHA

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