Erie Insurance was awarded first place in the 2018 U.S Auto Claims Satisfaction Study℠ by J.D Power. The study focuses on customer satisfaction among drivers who recently settled a claim. ERIE achieved the highest in overall satisfaction with a score of 891 out of 1,000.
Erie Insurance received the highest numerical score in the J.D. Power 2018 U.S. Auto Claims Satisfaction Study℠. The 2018 study is based on responses from 10,896 auto insurance customers who settled a claim within the past six months prior to taking the survey. The study excludes claimants whose vehicle incurred only glass/windshield damage or was stolen, or who only filed a roadside assistance claim. Survey data was collected from November 2017 through August 2018. Your experiences may vary. Visit jdpower.com/awards for more information.
For the 7th consecutive year, Erie Insurance was ranked highest in customer satisfaction among auto insurers for providing an excellent shopping experience. ERIE scored 917 points on a 1,000 point scale, 65 points above the industry average of 852. The U.S. Insurance Shopping Study measures auto insurance shopping, purchase behavior and purchase experience satisfaction among customers who recently purchased insurance.
The study is based on responses from more than 14,400 insurance customers who requested an auto insurance price quote from at least one competitive insurer in the past nine months and includes more than 38,800 unique customer evaluations of insurers. The study was fielded in April, July and October 2018 and January 2019. Erie Insurance received the highest numerical score in the J.D. Power 2013–2019 U.S. Insurance Shopping Study (tied in 2016). Your experiences may vary. Visit jdpower.com/awards for more information.
We're a regional insurer that ranks highly among much larger companies.
We started in 1925 as a Pennsylvania auto insurer. Over the years, we added home, life and business insurance policies to meet the needs of our customers. Now millions of people trust us across 12 states and the District of Columbia.
*Based on direct premiums written, Best’s Insurance Reports 2018
**Based on direct premiums written, commercial multi-peril writers, Best's Insurance Reports 2018
Largest auto insurer in the u.s.*
Largest Home Insurer in the U.S.*
Largest Business Insurer in the U.S.**
When you’re shopping for insurance, it’s important to select a company that will be financially sound for many years to come. One way to check on a company’s financial strength is to refer to ratings from independent organizations.
A.M. Best is a respected provider of financial ratings for insurance organizations.
Erie Insurance Group has earned A.M. Best's rating of A+ (Superior).
Erie Family Life Insurance Company has earned A.M. Best's rating of A (Excellent).
FORTUNE® ranks Erie Insurance number 381 on the 2019 FORTUNE 500® list. The list ranks the largest American companies based on total revenue. Erie Insurance made its initial debut on the list in 2003.
From FORTUNE Magazine, May 16, 2019©2019 Time Inc. Used under license. FORTUNE and FORTUNE 500 are registered trademarks of Time Inc. and are used under license. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of Licensee.
Last month, I had to file a claim. My agent Carol was prompt, courteous, professional and realistic. I've been a customer since 1974. I’d recommend ERIE to anyone because Carol isn’t the exception—she is the norm.
Since our early days of operation, we have built our reputation on providing outstanding customer service. We deliver service that’s personal and immediate.
Confirmit awarded ERIE the 2017 and 2016 ACE (Achievement in Customer Excellence) Awards in the Voice of the Customer category for claims service. Confirmit recognizes organizations’ commitment to measuring and understanding the customer experience and delivering improved business results.
Confirmit recognizes organizations’ commitment to measuring and understanding the customer experience and delivering improved business results.
We place a high priority on creating a supportive and diverse culture for our workforce of more than 5,000 employees.
ERIE is ranked among the top 250 companies for flexible work options, based on an analysis by FlexJobs of more than 40,000 companies and their job posting activity since 2013.
The National Business Group on Health honored ERIE with the Best Employers for Healthy Lifestyles® award for developing holistic health and well-being programs for employees.
Black EOE Journal and Hispanic Network Magazine named ERIE a top insurance company.
Our co-founders believed in building a business on the values of honor and decency, and their vision has become our mission. You can count on us to help protect all the things that matter most to you. We have over 90 years of experience.
More than 12,400 licensed agents are available to help you choose insurance coverage for you that best suits your needs.
Claims support is available 24 hours a day, 365 days a year. We’ll be there when you need us.
We have more than 5.8 million auto, home and business insurance policies in force. Our protection is practical and our team is reliable.