ERIE claims adjusters had a big job ahead of them when they arrived at the Midwest areas affected by the recent tornadoes. With winds reaching speeds of 190 mph, the twisters were strong enough to reduce entire towns to rubble.
The dust barely settled before ERIE Claims Employees hit the ground running in hard-hit Washington, Ill. They worked around power outages to deploy sprinter vans to the most devastated locations in order to settle claims and hand out bottled water.
Customers started receiving checks just three days after the storm, which was often well before customers of other insurers had been contacted by their carriers.
Going the extra mile
ERIE is still sticking around even though most claims in the affected areas are now closed.
Illinois Branch Employees and Agents handed out more than 200 boxed lunches to Washington residents the Wednesday before Thanksgiving. ERIE will also host a holiday dinner open to the community on Dec. 11. A $25,000 check to the local Red Cross chapter will be presented at that dinner.
“Washington is five minutes from our branch,” says Erin Parker, Illinois vice president and claims manager. “We want to make everyone feel at home for the holidays.”