Skip to main content

Car Voice Systems: A Positive Development or Another Distraction?

In a perfect world, every driver would avoid all distractions while driving. Yet the reality remains that many Americans continue to use their phones and more behind the wheel.

In an effort to reduce the dangers that poses and to offer customers an enticing new technology feature, auto makers are increasingly including car voice systems in new models. These systems let drivers use voice commands to operate their smartphones and their cars’ infotainment systems.

It seems like a win for road safety, right? From one perspective, it is. The Insurance Institute for Highway Safety (IIHS) recently measured how long drivers’ eyes were off the road when using car voice systems instead of manually operating their devices.

The findings did show that car voice systems help drivers keep their eyes on the road. But they hardly eliminated the problem. And things varied widely depending on a car’s particular system.

Drivers’ eyes were off the road when making phone calls via car voice systems anywhere from three to 14 seconds. What’s more, the average total number of seconds drivers' eyes were off the road when entering an address was even longer.

The IIHS research shows that car voice systems are hardly a solution to the issue of distracted driving. And it raises questions about whether vehicles should even include technology that keeps us constantly connected behind the wheel. See where you stand by reading the source article on

ERIEĀ® insurance products and services are provided by one or more of the following insurers: Erie Insurance Exchange, Erie Insurance Company, Erie Insurance Property & Casualty Company, Flagship City Insurance Company and Erie Family Life Insurance Company (home offices: Erie, Pennsylvania) or Erie Insurance Company of New York (home office: Rochester, New York).  The companies within the Erie Insurance Group are not licensed to operate in all states. Refer to the company licensure and states of operation information.

The insurance products and rates, if applicable, described in this blog are in effect as of July 2022 and may be changed at any time. 

Insurance products are subject to terms, conditions and exclusions not described in this blog. The policy contains the specific details of the coverages, terms, conditions and exclusions. 

The insurance products and services described in this blog are not offered in all states.  ERIE life insurance and annuity products are not available in New York.  ERIE Medicare supplement products are not available in the District of Columbia or New York.  ERIE long term care products are not available in the District of Columbia and New York. 

Eligibility will be determined at the time of application based upon applicable underwriting guidelines and rules in effect at that time.

Your ERIE agent can offer you practical guidance and answer questions you may have before you buy.