As a catastrophe property adjuster, Trevor has helped many ERIE customers recover following severe weather.
In May 2025, he saw firsthand both the devastation such an event can bring and the meaningful difference ERIE’s response can make.
“What we do, the service we provide and the value we bring to our insureds when they need it most is night and day (compared) to other national carriers,” Trevor said.
When an F5 tornado ripped across three Kentucky counties, Trevor’s hometown of London, Kentucky, bore the brunt of its damage. With a path extending almost 56 miles and wind speeds of 170 miles per hour, the tornado knocked down buildings, tore through homes and resulted in 18 deaths, all but of one which occurred in London.
The value of an ERIE policy in action
And though Trevor’s home was spared, he didn’t have to look far for destruction, as three houses belonging to members of his family were lost. Because each was insured by a different carrier—none of them ERIE—he witnessed varying claims handling experiences. None matched ERIE’s responsiveness, communication and overall service.
“An ERIE (CAT) team member came down and handled around 20 total losses,” he said. “Those claims were settled, payments were issued and he left town and went back home before any of the three family members’ houses were even inspected.”
Trevor had long contributed to the work that sets his company apart, but this experience brought the ERIE difference into sharp focus.
“I can be looking at a claim on a house, and another carrier will have a house on the same street,” he said. “They’ll tell you that their neighbors are very unhappy. We’re out here providing a service, we’re providing a human touch and we’re doing what’s right.”
The importance of the human touch
In serving communities facing large volumes of severe, weather-related claims, Trevor understands how essential it is to treat customers with compassion and empathy. For him, addressing uncertainty and easing fears is part of the job.
“They might’ve had insurance for 50 years and never had to file a claim, so they have no idea what to expect” he said. “They’re looking for reassurance that everything is going to be OK. It’s not just handing off a check. It’s adding that human touch. It’s taking a few extra minutes to say, ‘What questions do you have?’ ‘What can I do to make this easier for you?’”
Trevor recognizes the difference this care makes for customers, as a recent claim he worked in the Pittsburgh area demonstrated. When an elderly customer’s reticence conveyed an unease with insurance, Trevor made the extra effort to address her concerns and walk her through the claims process.
“When I was first talking to her, she was hesitant, she was very scared as people are in these situations, especially if they’ve never had to deal with a claim,” he said. “Doing what we do, I reassured her that we’re here to take care of her and make sure she gets back to the way she was before.”
And when Trevor presented the coverage determination that ERIE would cover all the damages, she nearly lost her balance.
“She was standing in her dining room and leaning on a chair,” Trevor said. "When I delivered the message that we were going to stand on our promise and take care of her, she almost fell. She couldn’t believe it and was completely overcome with emotion.”
As she steadied herself and searched for words, her eyes filled with tears before she finally mouthed “thank you.” The scene wasn’t lost on Trevor, who counts these moments as his job’s most meaningful.
“Those interactions just drive home ERIE’s promise,” he said. “And when we’re able to deliver that in the field, and it makes someone’s day or week, it’s super rewarding.”
Whether it’s in his hometown or several states away.
“I feel valued every day that I’m here,” he said. “And I’m sure our customers feel valued when we provide them the best service.”
