ERIE Earns Top Spot in J.D. Power Auto Claims Study

JD power award trophy on blue background

When you experience an unlucky break… that’s where we shine. 

At Erie Insurance, we’re here to make your day brighter with award-winning auto claims service that makes you feel supported and cared for.

We’re honored to share the news that for the first time, Erie Insurance has been awarded first place in the 2018 U.S. Auto Claims Satisfaction StudySM by J.D. Power. The study focuses on personal auto insurance customer satisfaction among drivers who receive a physical damage or total loss claims settlement.

ERIE’s overall satisfaction score rose by ten points – now 30 points above the industry average – taking the company up from third place in 2017.

Let’s be honest: No one really looks forward to filing an auto insurance claim. But helping you through it is the heart of our business. At ERIE, we’re here to give you prompt, personalized attention that helps you quickly get back to your normal routine.

“Being there when our customers need us the most and following our motto to be ‘Above all in Service’ is what helps us continue to grow and earn our reputation for quality insurance and superior claims service,” said Tim NeCastro, president and CEO of Erie Insurance. “We're honored to receive this distinction.”

Related: The proof is in the policy. Learn more about auto insurance from ERIE.

The 2018 U.S. Auto Claims Satisfaction Study is based on responses from more than 10,000 auto insurance customers who settled a claim within the past six months prior to the survey. The study excludes claimants whose vehicle incurred only glass/windshield damage or was stolen, or who only filed a roadside assistance claim.

Your claim is how we start making things right for you, resetting the damage and distress of an unexpected loss. We're on it – so you can relax, rebound and get back to your life. 

A better insurance experience starts with ERIE. Haven’t heard of us? Erie Insurance started with humble beginnings in 1925 with a mission to emphasize customer service above all else. Though we’ve grown to reach the Fortune 500 list, we still haven’t lost the human touch. 


Read more about the ERIE difference or find a local agent in your area to experience the ERIE difference for yourself.
The results are in. See why we ranked highest in the J.D. Power 2018 U.S. Auto Claims Satisfaction Study. /blog/jdpower-claims-2018 Erie Insurance