Contact ERIE

Search for your local ERIE agent now or call (800) 458-0811 during business hours to find an ERIE agent near you.

A member of our Customer Care team can help you with your policy questions.

Monday-Friday, 8 a.m. to 11 p.m. or Saturday, 9 a.m. to 4:30 p.m. (Eastern)

Phone: (800) 458-0811, option 4

Email Customer Care

ERIE office locations and phone numbers

ERIE offices are closed on the following holidays New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Billing questions?
Through ERIE’s automated phone system, you may check your balance or payment history. Have your policy number handy before you call (800) 458-0811, option 9.

Email Your Billing Questions.

Our Mailing/Billing Address:
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104

Office Locations and Phone Numbers

Here's how to start your claim:

• Contact your local ERIE agent,
• Call ERIE at (800) 367-3743 for assistance 24/7. 

For windshield and auto glass repairs, get in touch with a local auto glass repair business or go through ERIEGlass^SM, a nationwide network of glass repair shops that is available to customers through a partnership with Safelite® Solutions. You can start an auto glass claim with us by phone, (800) 552-3743, or online.

Start a Glass Claim

For workers’ compensation claims, call (855) 492-3665.

Erie Family Life can help you with life insurance, annuities and structured settlements.

Phone: (800) 458-0811, option 3

Monday - Friday, 8 a.m. to 5:30 p.m.

Email Erie Family Life

Mail Payments
Erie Family Life Insurance Company
100 Erie Insurance Place
Erie, PA 16530

All Other Correspondence
Erie Family Life Service Center
P.O. Box 83026
Lincoln, NE 68501-3026

Media Relations
(800) 458-0811, option 1, ext. 2593 or (814) 870-2593

Investor Relations
(800) 458-0811, option 1, ext. 7312 
(814) 870-7312
Fax: (814) 870-2717

Email Media and Investor Relations.

Have you had a great experience working with our employees or agents? Tell us about it. We’d like to know how we’re doing. We may also publish your feedback on our website or in other company publications or materials. 

If you suspect insurance fraud, call ERIE's Fraud Hotline at (800) 368-6696 or make a report by email: fraud.finders@erieinsurance.com.

Each year, we receive hundreds of funding requests from many organizations across our footprint. We consider each request carefully. For information about the funding process, go to the Erie Insurance Giving Network website.