Contact ERIE

With Emergency Roadside Service added to your ERIE policy, you can always contact the towing company you prefer, or use ERIE’s Roadside Service by filing your tow claim online or calling 800-FOR-ERIE (800-367-3743), Option 2 to be connected directly to Agero, ERIE’s nationwide roadside service partner. Agero service is available 24/7, so if it’s 4 a.m. or a holiday and your vehicle breaks down, no worries.

For assistance with all your policy and service needs, contact your local ERIE agent during normal business hours. 

For assistance with coverage inquiries, policy changes, cancellation requests and general policy questions, contact your local ERIE agent during regular business hours.

Online Account:

Log in to your online account to make a payment, check your balance, obtain your ID card or policy documents, review billing history, check claim status or access online chat.

Online Chat:

Accessible from the chat icon on your online account only. From Monday-Friday, 8 a.m. to 10 p.m. (Eastern), you can connect directly with someone in Customer Care. For cancellation requests, coverage inquiries or policy changes, please contact your ERIE agent directly.

Email:

For non-urgent inquiries, email Customer Care.

Phone:

(800) 458-0811, option 4, then:

• Select option 1 to make a payment
• Select option 2 for a copy of your ID card or declaration page
• Select option 3 if you are at a car dealership and need a temporary ID card (Please note: all other vehicle change inquiries must be directed to your ERIE agent)
• Select option 4 for billing inquiries
• Select option 5 for help with your online account

Mailing Address:

Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104

To start or your claim, contact your local ERIE agent directly during regular business hours or call ERIE at (800) 367-3743 for assistance after hours.

For windshield and auto glass repairs, get in touch with a local auto glass repair business or go through ERIEGlass^SM, a nationwide network of glass repair shops that is available to customers through a partnership with Safelite® Solutions. You can start an auto glass claim with us by phone, (800) 552-3743, online, or through ERIE's mobile app.

Start a Glass Claim

For workers’ compensation claims, call (855) 492-3665.

Office Locations and Phone Numbers

Contact your local ERIE agent for assistance with life insurance, annuities and structured settlements including policy changes, cancellation requests and general policy questions.

Email:

For non-urgent inquiries, email the Erie Family Life Contact Center

Phone:

(800) 458-0811, option 3

Payments:

Make a payment online.

Submit Policy Change Forms:

Fax: 866-567-1219

Erie Family Life Service Center
P.O. Box 83026
Lincoln, NE 68501-3026

If you suspect insurance fraud, call ERIE's Fraud Hotline at (800) 368-6696 or make a report by email: [email protected].

Each year, we receive hundreds of funding requests from many organizations across our footprint. We consider each request carefully. For information about the funding process, go to the Erie Insurance Giving Network website. 

To contact Erie Insurance Investor Relations, call (800) 458-0811, option 1, ext. 7312 or (814) 870-7312.

Fax: (814) 870-2717

To contact Erie Insurance Media Relations call(800) 458-0811, option 1, ext. 2150 or (814) 870-2150.

Email Media Relations

Note: Only news media inquires will receive a response. For all other inquiries, please visit our Support Center or call Customer Care at (800) 458-0811.

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