Call us toll-free at (800) 458-0811, or select from the options below:
With Emergency Roadside Service added to your ERIE policy, you can always contact the towing company you prefer, or use ERIE’s Roadside Service by filing your tow claim online or calling 800-FOR-ERIE (800-367-3743), Option 2 to be connected directly to Agero, ERIE’s nationwide roadside service partner. Agero service is available 24/7, so if it’s 4 a.m. or a holiday and your vehicle breaks down, no worries.
For cancellation requests, coverage inquiries, or policy changes please contact your local ERIE agent. You may log in to your online account to check your balance, billing history or to make a payment.
A member of our Customer Care team can help you with your policy questions.
Monday-Friday, 8 a.m. to 11 p.m. or Saturday, 9 a.m. to 4:30 p.m. (Eastern)
ERIE offices are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
(800) 458-0811, select option 4 for our billing menu, then:
Email Customer Care. We will respond within 1 business day to all inquiries received inside of our normal business hours.
Accessible from the chat icon on your online account only. From Monday-Friday, 8 a.m. to 10 p.m. (Eastern), you can connect directly with someone in Customer Care. For cancellation requests, coverage inquiries or policy changes, please contact your ERIE agent directly.
Erie Insurance Group 100 Erie Insurance Place Erie, PA 16530-1104
Here's how to start your claim:
For windshield and auto glass repairs, get in touch with a local auto glass repair business or go through ERIEGlassSM, a nationwide network of glass repair shops that is available to customers through a partnership with Safelite® Solutions. You can start an auto glass claim with us by phone, (800) 552-3743, or online.Start a Glass Claim
For workers’ compensation claims, call (855) 492-3665.
Erie Family Life can help you with life insurance, annuities and structured settlements.
(800) 458-0811, option 3
Monday - Friday, 8 a.m. to 5:30 p.m.
Erie Family Life Insurance Company
100 Erie Insurance Place
Erie, PA 16530
Erie Family Life Service Center
P.O. Box 83026
Lincoln, NE 68501-3026