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Contact ERIE

Not sure where to get started?

Call us toll-free at (800) 458-0811, or select from the options below:

Search for your local ERIE agent now or call (800) 458-0811 during business hours to find an ERIE agent near you.

For cancellation requests, coverage inquiries, or policy changes please contact your local ERIE agent. You may log in to your online account to check your balance, billing history or to make a payment.

Customer Care Hours of Operation

A member of our Customer Care team can help you with your policy questions.

Monday-Friday, 8 a.m. to 11 p.m. or Saturday, 9 a.m. to 4:30 p.m. (Eastern)
ERIE offices are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Phone: (800) 458-0811, select option 4 for our billing menu, then:

  • Select option 1 to make a payment
  • Select option 2 for ID cards & declarations page
  • Select option 4 for billing
  • Select option 5 for all other inquiries 

Email Customer Care. We will respond within 24 hours to all inquiries received inside of our normal business hours.

Our Mailing Address:
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104

Here's how to start your claim:

For windshield and auto glass repairs, get in touch with a local auto glass repair business or go through ERIEGlassSM, a nationwide network of glass repair shops that is available to customers through a partnership with Safelite® Solutions. You can start an auto glass claim with us by phone, (800) 552-3743, or online.

Start a Glass Claim

For workers’ compensation claims, call (855) 492-3665.

Erie Family Life can help you with life insurance, annuities and structured settlements.

Phone: (800) 458-0811, option 3

Monday - Friday, 8 a.m. to 5:30 p.m.

Email Erie Family Life

Mail Payments
Erie Family Life Insurance Company
100 Erie Insurance Place
Erie, PA 16530

All Other Correspondence
Erie Family Life Service Center
P.O. Box 83026
Lincoln, NE 68501-3026

Media Relations
(800) 458-0811, option 1, ext. 2593 or (814) 870-2593

Investor Relations
(800) 458-0811, option 1, ext. 7312 
(814) 870-7312
Fax: (814) 870-2717

Email Media and Investor Relations.

If you suspect insurance fraud, call ERIE's Fraud Hotline at (800) 368-6696 or make a report by email: fraud.finders@erieinsurance.com.
Each year, we receive hundreds of funding requests from many organizations across our footprint. We consider each request carefully. For information about the funding process, go to the Erie Insurance Giving Network website