Call us toll-free at (800) 458-0811, or select from the options below:
A member of our Customer Care team can help you with your policy questions.
Monday-Friday, 8 a.m. to 11 p.m. or Saturday, 9 a.m. to 4:30 p.m. (Eastern)
Phone: (800) 458-0811, option 4
ERIE office locations and phone numbers
ERIE offices are closed on the following holidays New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Billing questions?
Through ERIE’s automated phone system, you may check your balance or payment history. Have your policy number handy before you call (800) 458-0811, option 9.
Our Mailing/Billing Address:
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104
Here's how to start your claim:
For windshield and auto glass repairs, get in touch with a local auto glass repair business or go through ERIEGlassSM, a nationwide network of glass repair shops that is available to customers through a partnership with Safelite® Solutions. You can start an auto glass claim with us by phone, (800) 552-3743, or online.
Start a Glass ClaimFor workers’ compensation claims, call (855) 492-3665.
Erie Family Life can help you with life insurance, annuities and structured settlements.
Phone: (800) 458-0811, option 3
Monday - Friday, 8 a.m. to 5:30 p.m.
Mail Payments
Erie Family Life Insurance Company
100 Erie Insurance Place
Erie, PA 16530
All Other Correspondence
Erie Family Life Service Center
P.O. Box 83026
Lincoln, NE 68501-3026
Media Relations
(800) 458-0811, option 1, ext. 2593 or (814) 870-2593
Investor Relations
(800) 458-0811, option 1, ext. 7312
(814) 870-7312
Fax: (814) 870-2717