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Contact ERIE

Not sure where to get started?

Call us toll-free at (800) 458-0811, or select from the options below:

With Emergency Roadside Service added to your ERIE policy, you can always contact the towing company you prefer, or use ERIE’s Roadside Service by filing your tow claim online or calling 800-FOR-ERIE (800-367-3743), Option 2 to be connected directly to Agero, ERIE’s nationwide roadside service partner. Agero service is available 24/7, so if it’s 4 a.m. or a holiday and your vehicle breaks down, no worries.

Search for your local ERIE agent now or call (800) 458-0811 during business hours to find an ERIE agent near you.

For cancellation requests, coverage inquiries, or policy changes please contact your local ERIE agent. You may log in to your online account to check your balance, billing history or to make a payment.

Customer Care Hours of Operation

A member of our Customer Care team can help you with your policy questions.

Monday-Friday, 8 a.m. to 11 p.m. or Saturday, 9 a.m. to 4:30 p.m. (Eastern)

ERIE offices are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.


(800) 458-0811, select option 4 for our billing menu, then:

  • Select option 1 to make a payment
  • Select option 2 for ID cards & declarations page
  • Select option 4 for billing
  • Select option 5 for all other inquiries 


Email Customer Care. We will respond within 1 business day to all inquiries received inside of our normal business hours.

Online Chat:

Accessible from the chat icon on your online account only. From Monday-Friday, 8 a.m. to 10 p.m. (Eastern), you can connect directly with someone in Customer Care. For cancellation requests, coverage inquiries or policy changes, please contact your ERIE agent directly.

Our Mailing Address:

Erie Insurance Group 100 Erie Insurance Place Erie, PA 16530-1104

Here's how to start your claim:

For windshield and auto glass repairs, get in touch with a local auto glass repair business or go through ERIEGlassSM, a nationwide network of glass repair shops that is available to customers through a partnership with Safelite® Solutions. You can start an auto glass claim with us by phone, (800) 552-3743, or online.

Start a Glass Claim

For workers’ compensation claims, call (855) 492-3665.

Erie Family Life can help you with life insurance, annuities and structured settlements.


(800) 458-0811, option 3

Erie Family Life Hours

Monday - Friday, 8 a.m. to 5:30 p.m.


Email Erie Family Life

Mail Payments

Erie Family Life Insurance Company
100 Erie Insurance Place
Erie, PA 16530

All Other Correspondence

Erie Family Life Service Center
P.O. Box 83026
Lincoln, NE 68501-3026

If you suspect insurance fraud, call ERIE's Fraud Hotline at (800) 368-6696 or make a report by email:
Each year, we receive hundreds of funding requests from many organizations across our footprint. We consider each request carefully. For information about the funding process, go to the Erie Insurance Giving Network website

To contact Erie Insurance Investor Relations call (800) 458-0811, option 1, ext. 7312 or (814) 870-7312

Fax: (814) 870-2717

To contact Erie Insurance Media Relations call (800) 458-0811, option 1, ext. 2150 or (814) 870-2150

Email Media Relations

Note: Only news media inquires will receive a response. For all other inquiries, please visit our Support Center or call Customer Care at (800) 458-0811.

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