An Erie Insurance Agent can help with questions about policies, quotes, claims, billing or other concerns. If you have contacted your Agent and still need help, contact Customer Service by:
Monday-Friday, 8 a.m. to 11 p.m.
Saturday, 9 a.m. to 4:30 p.m.
Erie Insurance observes the following holidays:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
We respond to requests submitted over a weekend or holiday on the next business day.
Our Mailing/Billing Address:
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104
Billing Questions? Access Policy Information by Phone
You can access information about your account through ERIE’s automated phone system. Have your policy number handy and call (800) 458-0811, option 9, to check on your balance or when your last payment was received.
Questions regarding life insurance or related products should be directed to Erie Family Life.