Find Answers to Frequently Asked Questions

At Erie Insurance, we’ll always take time to answer your questions. Find answers to frequently asked questions here or contact Customer Service at 1-800-458-0811, option 4, between 8 a.m. to 11 p.m. Monday through Friday, and 9 a.m. to 4:30 p.m. Saturday.

Check out the auto insurance claims questions, auto insurance coverage questionshome insurance claims FAQs and online bill payment FAQs for additional information.

Access My Account

What is Access My Account?
Do I need to go to Access My Account to pay my bill?
What insurance policies can be viewed online?
Can I make changes to my policy online?
What do I need to create my online account?
Why do I have to answer identity verification questions when I create my Online Account?
What if I did not receive the account verification email?
I created My Online Account. How do I view my personal auto and home insurance policy summaries or temporary auto ID cards?
When I reset my password, I received a temporary password via email. The temporary password didn’t work, what should I do?

Bill Payment

Besides mailing my payment, how can I pay my insurance bill?

Using ERIE's Payment Service

What is Pay My Bill? Is there a fee for this service?
What information do I need to pay a bill online?
How do I know how much I owe?
How do I know my payments are secure?

Making Bill Payments Online

What methods of payment do you accept online?
How often can I use this service?
When is the payment actually made?
When will the payment be deducted from my bank account?
Can I pick the date when the payment will be made?
Can I make a payment on more than one Erie Insurance account with this service?
What if I need to modify or cancel the payment after clicking the Authorize button?
What does the confirmation on the screen mean?
What do I do if I am having trouble with this service?

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