Here are a few simple things you can do to help speed up the insurance claims process.
First, report the claim to your Agent or Erie Insurance quickly. The sooner you report the loss, the faster we can get moving on your claim.
With ERIE, you can submit your claim by
ERIE has adjusters available 24/7 ready to help you.On nights and weekends, call ERIE’s Extended Hours Claims Service (800) 367-3743.
Next Steps in the Claims Process
After you’ve reported the loss, the following steps will take place:
- The loss report is assigned to a claims handler.
- A property adjuster will contact you to confirm the facts of the loss. This may include an inspection of the damaged property. The adjuster will then determine coverage may apply.
- The adjuster or claims handler will continue to check on the progress of the claim and make every effort to complete the process efficiently. Some claims can be settled quickly. Others – especially those involving severe damages – may take longer.
Protect Your Property
When a storm damages your property, you should:
- Protect your property from further damage. For example, stop water from leaking by shutting off the valve, place buckets in rooms with water leaks, hang plastic over damaged areas to prevent water from leaking inside and board up broken windows.
- Record the damage done to your property. Make a list of what is damaged in your home or business. Include details when possible – such as the brand name, manufacturer, serial number and approximate price you paid. Organize your list by room. ERIE’s home inventory form can guide you through this process.
- Maintain a list of repair expenses. Keep track of the time you spend cleaning up or repairing your home after the claim. Also record any money you’ve spent on materials to temporarily fix the damage. It’s important that you don’t make any permanent repairs until your ERIE adjuster has seen the damage.
Keep Track of the Details
To help stay organized and involved, maintain a file regarding your claim that includes the following:
- The name of the Customer as it appears on the policy
- Policy number
- Claim number
- Claim handler or adjuster’s name, mailing address, phone number and title
- Estimates, correspondence and notes of phone conversations regarding the claims settlement
Keep this file with you. Wherever you talk to your claims handler or adjuster – at home or at work – your documentation will help ensure the claim is processed in a timely, accurate manner.
For more information, contact your Agent or review these frequently asked questions and answers: