Support for West Virginia Customers Affected by the Recent Storm

If you suffered damages as a result of the June 23 severe weather event in West Virginia, we want you to know that we're here for you.

Deferred Billing Payments

West Virginia Customers residing in or insuring property in the 44 counties that were under a state of emergency may defer their payments for 30 days if their payment date falls between June 23, 2016, and July 23, 2016. To discuss your payment, please contact your local ERIE Agent or Customer Care at (800) 458-0811.1

Suspension of Policy Cancellations

ERIE will withdraw any policy cancellation or nonrenewal notice that was issued, or will become effective on or after June 23, to Customers residing in or insuring property in any of the affected counties. Normal business practices will resume on July 23.

Claims Handling

Understanding the widespread effects of the recent storms, the West Virginia Department of Insurance has instituted temporary regulations, allowing insurance carriers like ERIE more time to handle Customers’ claims. We don’t anticipate any delay in service, but if you have any concerns, please contact your ERIE Agent or ERIE’s claims team at (800) 367-3743.

Contact Us

If you have any questions about ERIE’s claims process or what’s covered under your insurance policy, please contact your local ERIE Agent or Customer Care.

 1Please note that any extension of time to pay your bill does not relieve you of your responsibility to make future timely premium payments and to comply with other requirements specified in your insurance policy.

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