ERIE, Pa., June 25, 2015 /PRNewswire/ -- Erie Insurance has received the highest customer satisfaction ranking for the Mid-Atlantic region on J.D. Power's 2015 U.S. Auto Insurance StudySM. The Mid-Atlantic region includes Delaware, the District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia, and West Virginia. Erie Insurance was also ranked highest in the Mid-Atlantic region in 2012.
"After 90 years of business, our mission remains providing customers with as near perfect protection and service as is humanly possible," said Terry Cavanaugh, president and CEO of Erie Insurance. "Our reputation depends on working every day to find new and relevant ways to understand what customers want and need - and deliver it."
The ranking was based on an Auto Insurance Satisfaction Study, which examined five factors: interaction, policy offerings, price, billing and payment, and claims. In the Mid-Atlantic region, ERIE's overall customer satisfaction score was 850, which was 28 points above the average for that region.
In April, Erie Insurance received top honors on the 2015 J.D. Power Insurance Shopping StudySM.
About Erie Insurance
According to A.M. Best Company, Erie Insurance Group, based in Erie, Pennsylvania, is the 11th largest homeowners insurer and 12th largest automobile insurer in the United States based on direct premiums written and the 16th largest property/casualty insurer in the United States based on total lines net premium written. The Group, rated A+ (Superior) by A.M. Best Company, has more than 5 million policies in force and operates in 12 states and the District of Columbia. Erie Insurance Group is a FORTUNE 500 and Barron's 500 company. Erie Insurance is proud to have received the J.D. Power award for "Highest in Customer Satisfaction with the Auto Insurance Purchase Experience" three years in a row. ERIE has also been recognized by Forbes as one of America's 50 Most Trustworthy Financial Companies and is on the list of Ward's 50 Group of top performing insurance companies, which analyzes the financial performance of 3,000 property and casualty companies and recognizes the top performers for achieving outstanding results in safety, consistency and financial performance over a five-year period (2009-2013).