Skip to main content

Erie Insurance Earns Top Ranking in J.D. Power Insurance Shopping Study

Erie, Pa. (May 5, 2016) – For thefourth year in a row, Erie Insurancereceived the highest ranking in Customer Satisfaction with the Auto InsurancePurchase Experience in the J.D.Power Insurance Shopping Study. Erie Insurance tied in 2016, receiving ascore of 853 out of 1,000.

“Our strong relationship with our agents helps us earn ourreputation for valued protection and superior customer service," said TerryCavanaugh, president and CEO of Erie Insurance. “We’re committed to that distinctiverelationship and the responsibility to meet the evolving needs and expectationsof our customers." 

The Insurance Shopping Studyprovides a detailed look at the customer experience in shopping for a new autoinsurance policy. It explores what prompts someone to shop for insurance andwhich factors contribute to the purchase decision. Three factors were measuredto determine overall satisfaction. They are, in order of importance: price,distribution channel and policy offerings.

About Erie Insurance

According to A.M. Best Company, Erie Insurance Group, based inErie, Pennsylvania, is the 10th largest homeowners insurer and 12th largestautomobile insurer in the United States based on direct premiums written andthe 16th largest property/casualty insurer in the United States based on totallines net premium written. The Group, rated A+ (Superior) by A.M. Best Company,has more than 5 million policies in force and operates in 12 states and theDistrict of Columbia. Erie Insurance Group is a FORTUNE 500 company, a Barron’s500 company and has been recognized by Forbes as one of America's 50 MostTrustworthy Financial Companies.

News releases and more informationabout Erie Insurance Group are available at