Erie, Pa. (Jan. 9, 2017) — Timothy G. NeCastro, president and CEO, Erie Insurance, together with his executive leadership team, announce operational and senior leadership changes to further position the company for continued growth and exceptional service.
Claims & Customer Service
Under the executive leadership of Lorianne Feltz, Claims and Customer Service represent ERIE's critical front-line touchpoint with customers. The changes in these areas will further align the organization and create efficiency and the opportunity for sharing knowledge between complementary disciplines.
- Corporate and Field Claims, currently separate divisions, will be combined under the leadership of Senior Vice President Chris Zimmer. Zimmer joined ERIE in 1991 as a district sales manager. He has progressive experience within sales and claims operations, including branch manager, Charlotte, N.C., regional vice president of the Southeastern Region, and his current role as senior vice president, Field Claims Operations.
- Pat Burns, currently senior vice president of Corporate Claims, will take on the role of SVP, Customer Service, bringing together all customer contact operations. Burns began his insurance career in 1986 and held various claims positions in the industry before joining ERIE in 1999. He started with ERIE as claims manager for Indiana and was named regional claims officer, West Region, in 2011. He most recently served as senior vice president, Corporate Claims, a position he took on in May 2014. Burns also served as interim executive vice president, Services, during the summer of 2016.
- Dave Russo, currently vice president, Processing Operations, Customer Service, will be promoted to senior vice president of the newly formed Service Operations & Support Division. This area aligns quality and systems administration across Claims and Customer Service. Russo has a breadth of experience in underwriting and customer service roles at ERIE. He joined the company in 1988 as a commercial rater. He then moved to the Office of the President where he honed his leadership, and customer service and operations skills. In 2001, Russo returned to underwriting in ERIE's former Reinsurance Division. He was promoted to assistant vice president in 2003 and led the company's Commercial Processing Operations. In 2010, the company consolidated processing operations under Russo's leadership in the Customer Service Division.