ERIE, Pa. (May 10, 2018) - Erie Insurance announced Ann Carlin as vice president, First Notice of Loss, Customer Service Ops & Strategy. Carlin has served in this role on an interim basis since March 2018.
Carlin has nearly 25 years of experience in the insurance industry. She began her career at Erie Insurance as a part-time policy processor and first notice of loss representative. In 2000, she began working full-time as an inside claims representative, later promoted to supervisor. In 2011, Carlin made the move to Customer Care Operations, holding several leadership roles including her most recent role as director, Contact Center Operations.
Carlin earned an associate degree in business administration from Gannon University where she is currently pursuing her bachelor’s degree in risk management. Carlin holds several insurance designations including her Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC), Insurance Services (AIS) and Automation Management (AAM).