ERIE, Pa. (Oct. 29, 2018) – Erie Insurance has been awarded first place in the 2018 U.S. Auto Claims Satisfaction Study by J.D. Power. The study focuses on personal auto insurance customer satisfaction among drivers who receive a physical damage or total loss claims settlement.
ERIE’s overall satisfaction score rose by ten points, now 30 points above the industry average, taking the company up from third place in 2017.
“Being there when our customers need us the most and our following our motto to be ‘Above all in Service’ is what helps us continue to grow and earn our reputation for quality insurance and superior claims service,” said Tim NeCastro, president and CEO of Erie Insurance. “We're honored to receive this distinction.”
The 2018 U.S. Auto Claims Satisfaction Study is based on responses from more than 10,000 auto insurance customers who settled a claim within the past six months prior to the survey. The study excludes claimants whose vehicle incurred only glass/windshield damage or was stolen, or who only filed a roadside assistance claim.