(Erie, Pa.) June 28, 2018 – Erie Insurance has received the highest customer satisfaction ranking for the Mid-Atlantic region on the 2018 J.D. Power U.S. Auto Insurance Study. This marks the fourth time ERIE has won in the Mid-Atlantic region since the study moved to regional awards in 2012. The Mid-Atlantic region includes Delaware, the District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia and West Virginia.
“As expectations constantly evolve, we find ways to deliver the best value to our customers. We are honored to once again receive this recognition,” said Tim NeCastro, president and CEO of Erie Insurance.
The ranking is based on a Customer Satisfaction Index score, which examined five factors: interaction, policy offerings, price, billing process and policy information and claims.
In April, Erie Insurance received top honors for the sixth consecutive year on the 2018 J.D. Power Insurance Shopping StudySM.