15th Annual Confirmit ACE Awards Recognize Outstanding Customer Experience Programs
ERIE, PA (May 27, 2020) – Erie Insurance has been awarded three 2020 Confirmit ACE (Achievement in Customer Excellence) Awards in the Digital Success, Overall Business Impact and Voice of the Customer (VoC) categories. These honors recognize ERIE’s outstanding commitment and significant impact on customer service.
In addition to the ERIE receiving three company awards, ERIE employee Barbara Lincoln, director of customer satisfaction and integration for Erie Insurance, received the 2020 Professional of the Year ACE Award.
For the past 15 years, Confirmit’s ACE Awards program has honored their clients’ dedication and tangible business improvements. As a recipient of a Confirmit ACE Award, ERIE has proven its commitment to customers by continually evolving its programs to make smarter decisions and faster actions, leading to better business outcomes. ERIE earned each of the Confirmit ACE Awards based on its ability to align priorities based on the needs of agents and customers.
“Being awarded a 2020 Confirmit ACE Award is a great honor and it underscores our company’s mission of being Above All in Service and doing everything possible to ensure world-class customer experience,” said ERIE’s Barbara Lincoln. “By working with Confirmit to build an effective program we’ve been able to improve our approach which is reflected in our results. The ACE Awards serve both as a recognition of our hard work and progress, but also as an inspiring reminder to continue following the Golden Rule by providing exceptional service and treating people the way we want to be treated.”
“We’re honored to present ERIE with a 2020 Confirmit ACE Award and recognize their well-deserved accomplishment,” said Kyle Ferguson, CEO of Confirmit. “We have witnessed ERIE’s persistent drive to improve experiences and create long-lasting relationships.Customer and employee experience are critical components of business success and ERIE’s exemplary program demonstrates their ability to consistently move the benchmark higher.”
“To celebrate the ACE Awards 15th Anniversary we’re also delighted to honor Barbara Lincoln from Erie Insurance as a 2020 Professional of the Year ACE Award winner,” said Kyle Ferguson, CEO of Confirmit. “Customer Experience is always evolving and is reliant on the energy and unique focus of individuals to ensure its future. Barbara has not only made an exceptional contribution to the VoC strategy but works to transform the evolution of her organization’s customer experience.”
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2020 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2019.Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.