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Erie Insurance Recognized by Newsweek as One of America’s Best Customer Service Companies

ERIE, PA (October 23, 2020) – Erie Insurance has been named to Newsweek’s list of America’s Best Customer Service 2021 in the Homeowners Insurance category. This prestigious award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider.

“Being Above all in Service has been part of the fabric of Erie Insurance since we were was founded in 1925,” said Lorianne Feltz, executive vice president of claims and customer service for Erie Insurance. “We have kept that promise for 95 years by providing exceptional service and coverage at the lowest possible cost.”
America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 25,000 U.S. customers who have either made purchases, used services or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus and accessibility.

The results provided information about brick & mortar, online retailers and service providers from 160 categories.

“ERIE is honored to be recognized on Newsweek’s list of America’s Best Customer Service 2021,” added Feltz. For more information about Erie Insurance, visit