Erie Insurance has been awarded a Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category for its claims service . Confirmit recognizes organizations’ commitment to measuring and understanding the customer experience while delivering improved business results.
The Voice of the Customer award recognizes the in-depth process of capturing customers’ expectations, preferences and aversions. To qualify for the award , a company must demonstrate excellence and innovation in Voice of the Customer programs.
To learn more about Erie Insurance’s claims operations, visit erieinsurance.com .