Honor reflects ERIE’s 100-year legacy of putting customers first
Erie Insurance (ERIE) has been included in Newsweek’s list of America’s Best Customer Service 2026, an honor presented in collaboration with Statista, a global leader in industry rankings and statistics.
The annual list recognizes the top customer service companies in the United States based on an independent survey of consumers who have made purchases, used services or gathered information about products or services in the past three years. More than 200,000 evaluations were collected, reflecting customers’ experiences across traditional retail, online and service interactions.
“Our commitment to service has been the cornerstone of Erie Insurance for over 100 years,” said Sarah Shine, executive vice president, Experience and Customer Service at ERIE. “We’re proud that this survey shows customers value our promise to provide the protection they need — and the level of service they deserve.”
Final rankings were based on six key factors: likelihood of recommendation, quality of communication, professional competence, range of services, customer focus and accessibility.
Newsweek’s full list spans 166 categories of retailers and service providers and is available on its website.