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Support for District of Columbia Customers Affected by Covid-19

In accordance with the moratorium Order issued by the District of Columbia Department of Insurance and in line with ERIE’s commitment to being Above All in Service, ERIE is making certain policy accommodations for all of our District of Columbia Customers. We hope these measures will provide some peace of mind to our Customers during this difficult time.


Policy Cancellations and Billing

In accordance with an Order, ERIE will withdraw notices of cancellation for nonpayment of premium effective on or after April 27, 2020.  We will also refrain from issuing any new notices of cancellation for nonpayment of premium to affected Customers until the Public Health Emergency declared by Mayor’s Order 2020-046 and extended by subsequent Mayor’s Orders has ended.  In accordance with the Order, Policyholders will have the option of repaying their unpaid premiums in installments over a period of 12 months, with such repayments beginning one month after the end of the Public Health Emergency.  These payment accommodations apply to all ERIE property/casualty and life insurance companies.  While ERIE will continue to mail their billing notices, we won’t issue non-pay cancellations at this time.  ERIE will also waive late fees for premium payments due but not paid.

If you need to defer your payments, please contact your local ERIE agent or call Customer Care at (800) 458-0811, ext. 3000.

If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call(800) 367-3743 for support 24/7.


Other Policy Extensions

Although the moratorium focuses on payment hardships, ERIE is also granting extensions on any policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information.

Additionally, as an accommodation to our Policyholders, if repairs on an affected property cannot be completed within the time period required under any policy, ERIE will provide the Customer with a reasonable extension.  This includes repairs requested by ERIE’s underwriting department as a condition of the renewal of a policy. 

If you are an affected Customer who needs to temporarily defer your payment, please be advised that the temporary accommodations provided by ERIE as a result of the moratorium do not relieve you of your responsibility for paying the premiums due under your policy. If you take advantage of the deferment, you are ultimately responsible for paying your policy premiums.



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