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Support for New York Customers Affected by COVID-19

Update (5/7/2020) - The April 28, 2020 deadlines described below have been extended through June 6, 2020.  Qualifying policyholders can submit their written attestation of financial hardship as a result of the COVID-19 pandemic to ERIE by visiting Complete the form and click submit. Your request will be reviewed, and you will be contacted. Qualifying policyholders can also contact our Customer Care Department at (800) 458-0811 – select option 4 and then option 7. Customer Care hours are Monday through Friday from 8 a.m. to 11 p.m. and Saturday from 9 a.m. to 4:30 p.m. EST. If you have questions or need assistance, please reach out to your ERIE agent.

In accordance with Executive Order 202.13 and related Regulations issued by the New York Department of Financial Services, and in line with ERIE’s commitment to being Above all in Service, ERIE is offering certain accommodations for New York Customers affected by the COVID-19 crisis.  We hope that these measures will be helpful during this difficult time.

Billing, Cancellations, Non-Renewals and Conditional Renewals

Policyholders must meet specific criteria set forth in the Order and related Emergency Regulations:


If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call (800) 367-3743 for support 24/7.

Other Policy Extensions

Although not specifically addressed in the Emergency Order or Regulation, ERIE is also granting extensions on any policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information.

Additionally, if repairs on an affected property cannot be completed within the time period required under any policy, ERIE will provide the Customer with at least a 60-day extension.  This includes repairs requested by ERIE’s underwriting department as a condition of the renewal of a policy.