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Support for North Carolina Customers Affected by COVID-19

In accordance with the North Carolina Bulletin issued by the Department of Insurance on March 27, 2020 and in line with ERIE’s above all in SERvIcE commitment, ERIE is offering special accommodations for North Carolina Customers in all counties within the state.      

We hope that these measures will be helpful during this difficult time.

Policy Cancellations and Billing

ERIE will withdraw notices of cancellation effective on or after March 27, 2020 as well as notices of non-renewal issued after March 27, 2020.  We will also refrain from issuing any new notices of cancellation or non-renewals to affected Customers until April 26, 2020.  While ERIE will continue to mail their billing notices, we won’t issue non-pay cancellations at this time. 1

ERIE will also provide an automatic 30-day deferment of policy premiums for policyholders during the moratorium.  This means that policyholders who have premiums due between March 27th - April 26th will receive an automatic 30-day extension, from their premium due date, to pay their bill.  If you have any questions about your policy or any of the information provided in this communication, please contact your ERIE agent.

Additionally,If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call (800) 367-3743 for support 24/7.

Other Policy Extensions

ERIE is also granting extensions on any policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information.

 If repairs on an affected property cannot be completed within the time period required under any policy, ERIE will provide the Customer with a reasonable extension.  This includes repairs requested by ERIE’s underwriting department as a condition of the renewal of a policy. 

1 If you are an affected Customer who needs to temporarily defer your payment, please be advised that you are ultimately responsible for paying your insurance premiums.


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