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Support for Illinois Customers

July 25, 2017 - If you suffered damages because of the severe weather event and flooding in Illinois, we want you to know that we're here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.


ERIE is offering special accommodations for affected customers who reside in or own any property located in or around counties that have been declared disaster areas, which includes Cook, Kane, Lake and McHenry counties. We hope these measures will provide some peace of mind to you during the recovery process.


Suspension of Policy Cancellations


All ERIE companies will withdraw cancellation and nonrenewal notices that were issued and sent to affected policyholders on or after July 12, 2017.  No ERIE company will issue a cancellation or nonrenewal notice to an affected policyholder or on a property in the affected areas until after September 30, 2017.


Deferred Billing Payments


Affected customers may defer their payments for at least 60 days, starting from the last day the premium payment can be made under the terms of the policy. To discuss your payment, please contact your local ERIE agent or Customer Care at (800) 458-0811 .1


Other Policy Extensions


ERIE will grant extensions on policy requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information. If repairs on an affected property cannot be completed within the timeframe required under a policy, ERIE will provide the customer with an extension of at least 60 days to make such repairs.


Contact Us


For more information, get in touch with your local ERIE agent or call Customer Care at (800) 458-0811. If you have a question about your claim, please call (800) 367-3743


To report a disaster-related insurance dispute, contact the Illinois Department of Insurance by calling the complaint hotline at 866-455-5364 or filing a dispute online.


1Please note that any extension of time to pay your bill does not relieve you of your responsibility to make future timely premium payments and to comply with other requirements specified in your insurance policy.

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