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Support for Illinois Customers Affected by Recent Vandalism

If you suffered damage or disruption due to the recent vandalism and looting, we want you to know that ERIE is here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.

ERIE is offering special accommodation for affected Illinois Customers who reside on or own property in counties affected by the vandalism, including but not limited to the following counties:  Cook, Champaign, DuPage, Kane, Kendall, Lake, Macon, Madison, Peoria, Rock Island, Sangamon, Stephenson, Will, and Williamson Counties.

We hope that these measures will be helpful during the recovery process.

Policy Cancellations and Billing

For Customers in the affected counties, ERIE will withdraw notices of cancellation and non-renewal effective on or after June 8, 2020.  While billing notices will continue to transmit, ERIE will refrain from issuing any new notices of cancellation or non-renewals to affected Customers until August 7, 2020.1

If you need to defer your payments, please contact your local ERIE agent or call Customer Care at (800) 458-0811, ext. 3000.

If you have questions about how to start a claim, or you need to speak with a representative about a previously reported claim, please call(800) 367-3743 for support 24/7.

Other Policy Extensions

ERIE will grant extensions on any policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information.

If repairs on an affected property cannot be completed within the time period required under any policy, ERIE will provide the Customer with a reasonable extension.  This includes repairs requested by ERIE’s underwriting department as a condition of the renewal of a policy. 

1 If you are an affected Customer who needs to temporarily defer your payment, please be advised that the temporary accommodations provided by ERIE as a result of the moratorium do not relieve you of your responsibility for paying the premiums due under your policy. If you take advantage of the deferment, you are ultimately responsible for paying your policy premiums.


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