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Support for Indiana Customers Affected by Recent Flooding

If you suffered damage or disruption due to the recent flooding beginning on September 3, 2022 and lasting through September 4, 2022, we want you to know that ERIE is here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.

In accordance with a Bulletin from the Indiana Department of Insurance, ERIE is offering special accommodations for affected Indiana Customers who reside in or own property affected by the flooding in the following counties: Jefferson, Ohio, and Switzerland.

We hope that these measures will be helpful during the recovery process.

Policy Cancellations and Billing

For Customers in the affected counties, ERIE will withdraw notices of cancellation for nonpayment of premium effective on or after September 2, 2022. We will also refrain from issuing any new notices of cancellation for nonpayment of premium to affected Customers until December 16, 2022. ERIE will also provide affected Customers with the option of deferring their premiums for 60 days (i.e., through December 16, 2022), if necessary. While ERIE will continue to mail their billing notices, we won’t issue non-pay cancellations at this time.1

If you need to defer your payments, please contact your local ERIE agent or call Customer Care at (800) 458-0811.

Other Policy Extensions

ERIE also will work with our affected Customers and may grant extensions on policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information, or completing repairs within the time period required under the policy or requested as a condition of renewal of the policy. 

If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call(800) 367-3743 for support 24/7.

1 If you are an affected Customer who needs to temporarily defer your payment, please be advised that the temporary accommodations provided by ERIE as a result of the moratorium do no relieve you of your responsibility for paying the premiums due under your policy when the moratorium is over.