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Support for Kentucky Customers Affected by Recent Flooding

If you suffered damage or disruption due to the recent flooding, we want you to know that ERIE is here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.

If you suffered damage or disruption due to the recent flooding on July 26, 2022, we want you to know that ERIE is here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.

In accordance with a Bulletin from the Kentucky Department of Insurance, ERIE is offering special accommodations for affected Kentucky Customers who reside in or own property in counties affected by the flooding. The identified counties are:  Breathitt, Clay, Floyd, Johnson, Knott, Leslie, Letcher, Magoffin, Martin, Owsley, Perry, Pike, and Wolfe.

Update: On August 9, 2022, the Kentucky Department of Insurance added Whitley County to the list of affected counties.

We hope that these measures will be helpful during the recovery process.

Policy Cancellations and Billing

For Customers in Breathitt, Clay, Floyd, Johnson, Knott, Leslie, Letcher, Magoffin, Martin, Owsley, Perry, Pike, and Wolfe counties, beginning August 5, 2022, ERIE will refrain from issuing any new notices of cancellation for non-payment to affected Customers until August 31, 2022.  Beginning August 9, 2022, ERIE will refrain from issuing any new notices of cancellation for non-payment to affected Customers in Whitley County until August 31, 2022. ERIE will also provide Policyholders with the option of deferring their premium for 30 days, if necessary. While ERIE will continue to mail billing notices, we won’t issue non-pay cancellations at this time.1

If you need to defer your payments, please contact your local ERIE agent or call Customer Care at (800) 458-0811, ext. 3000.

Other Policy Extensions

ERIE will work with our customers and may grant extensions on policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information, or completing repairs within the time period required under the policy or requested as a condition of renewal of the policy.

If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call (800) 367-3743 for support 24/7.

1If you are an affected Customer who needs to temporarily defer your payment, please be advised that the temporary accommodations provided by ERIE as a result of the State Bulletin do not relieve you of your responsibility for paying the premiums due under your policy when the directive ends.