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Support for North Carolina Customers

Support for North Carolina Customers Affected by Tropical Storm Fred

If you suffered damages or disruption due to the recent tropical storm, we want you to know that we're here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.

ERIE is offering special accommodations for affected North Carolina customers who reside in or own property in counties affected by the tropical storm. The identified counties are: Avery, Buncombe, Haywood, Madison, Transylvania, Watauga, and Yancey.

We hope that these measures will be helpful during the recovery process.

Policy Cancellations and Billing

For Customers in the affected counties, ERIE will withdraw notices of cancellation for nonpayment of premium effective on or after September 8, 2021.  We will also refrain from issuing any new notices of cancellation for nonpayment of premium to affected Customers until November 27, 2021.  ERIE will also provide Policyholders with the option of deferring their premium for 60 days, if necessary. While ERIE will continue to mail billing notices, we won’t issue non-pay cancellations at this time1.

If you need to defer your payments, please contact your local ERIE agent or call Customer Care at (800) 458-0811, ext. 3000.

If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call(800) 367-3743 for support 24/7.

Other Policy Extensions

ERIE will grant extensions on policy requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information. 

If repairs on an affected property cannot be completed within the time-period required under any policy, ERIE will provide the Customer with a reasonable extension.  This includes repairs requested by ERIE’s underwriting department as a condition of the renewal of the policy. 

Contact Us

For more information, contact your local ERIE Agent or Customer Care at (800) 458-0811. If you have a question about your claim, please call(800) 367-3743.

1 If you are an affected Customer who needs to temporarily defer your payment, please be advised that the temporary accommodations provided by ERIE as a result of the moratorium do not relieve you of your responsibility for paying the premiums due under your policy when the moratorium ends. 


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