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Support for North Carolina Customers

North Carolina Customers Affected by Hurricane Florence

If you suffered damages because of the severe weather event and flooding in North Carolina, we want you to know that we're here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.

ERIE is offering special accommodations for affected customers who reside in or own property in the following counties: Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Harnett, Hoke, Hyde, Jones, Johnston, Lee, Lenoir, Moore, New Hanover, Onslow, Pamlico, Pender, Pitt, Richmond, Robeson, Sampson, Scotland, Wayne and Wilson.

Suspension of Policy Cancellations

All ERIE companies will withdraw cancellation and nonrenewal notices in the impacted counties that were effective  on or after Sept. 14, 2018.  No ERIE company will issue cancellation or nonrenewal notices to impacted customers or properties until after Dec. 16, 2018.

Deferred Billing Payments

Affected customers may defer their payments for at least 30 days, starting from the last day the premium payment can be made under the terms of the policy. To discuss your payment, please get in touch your local ERIE agent or our Customer Care team.1

Other Extensions

ERIE will grant extensions on policy requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information.  Additionally, if a policyholder in one off the affected counties was asked to repair their property and, due to the disruption caused by the hurricane, those repairs cannot be completed in the required time frame, ERIE will provide the policyholder with an extension to make such repairs.

The North Carolina State Insurance Department has also activated the Disaster Mediation Program, which gives qualifying policyholders the right to mediate claim disputes with their insurers. Details about the program can be found on the state’s Disaster Mediation Program web page.

Contact Us

For more information, contact your local ERIE Agent or Customer Care at (800) 458-0811. If you have a question about your claim, please call (800) 367-3743.

1Please note that any extension of time to pay your bill does not relieve you of your responsibility to make future timely premium payments and to comply with other requirements specified in your insurance policy.

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