Skip to main content

Support for Ohio Customers Affected by Recent Severe Weather


If you suffered damage or disruption due to the recent flooding across the state, we want you to know that we are here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.

ERIE is offering special accommodations for affected Ohio Customers who reside in or own property in any of the following 20 counties:

Adams, Athens, Brown, Gallia, Guernsey, Hocking, Jackson, Jefferson, Lawrence, Meigs, Monroe, Morgan, Muskingum, Noble, Perry, Pike, Ross, Scioto, Vinton and Washington.

We hope that these measures will be helpful during the recovery process:

Policy Cancellations and Billing

ERIE will withdraw notices of cancellation for nonpayment of premium effective on and after February 5, 2019.  We will also refrain from issuing any new notices of cancellation for nonpayment of premium to affected Customers until after June 11, 2019.  While our billing notices will continue to transmit, we won’t issue non-pay cancellations at this time1.

If you need to defer your payments, please contact your local ERIE agent or call Customer Care at (800) 458-0811, ext. 3000.

If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call (800) 367-3743 for support 24/7.

1Please be advised that the accommodations provided by ERIE as a result of the moratorium do not relieve you of the responsibility of paying your premiums.