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Support for Tennessee Customers Affected by Recent Tornadoes

If you suffered damage or disruption due to the recent tornadoes, we want you to know that ERIE is here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.

ERIE is offering special accommodations for affected Tennessee Customers who reside in or own property in counties affected by the tornadoes, including but not limited to the following counties: Benton, Humphreys, Dickson, Cheatham, Davidson, Wilson, Smith and Putnam. 

We hope that these measures will be helpful during the recovery process.

Policy Cancellations and Billing

For Customers in the affected counties, ERIE will withdraw notices of cancellation for nonpayment of premium effective on or after March 3, 2020.  We will also refrain from issuing any new notices of cancellation for nonpayment of premium to affected Customers until May 2, 2020.  While ERIE will  continue mail their billing notices,   we won’t issue non-pay cancellations at this time1.

If you need to defer your payments, please contact your local ERIE agent or call Customer Care at (800) 458-0811, ext. 3000.

If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call(800) 367-3743 for support 24/7.

Other Policy Extensions

ERIE will grant extensions on any policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information.

If repairs on an affected property cannot be completed within the time period required under any policy, ERIE will provide the Customer with a reasonable extension.  This includes repairs requested by ERIE’s underwriting department as a condition of renewal of the policy. 

1 If you are an affected Customer who needs to temporarily defer your payment, please be advised that the temporary accommodations provided by ERIE as a result of the moratorium do not relieve you of your responsibility for paying the premiums due under your policy when the moratorium is over. 


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