If you suffered damage or disruption due to the recent tornadoes on December 10 - 11, 2021, we want you to know that ERIE is here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.
ERIE is offering special accommodations for affected Tennessee Customers who reside in or own property in counties affected by the tornadoes. The identified counties are: Cheatham, Decatur, Dickson, Dyer, Gibson, Lake, Obion, Stewart, and Weakley. While the aforementioned counties are identified, any customer affected by the recent tornadoes will receive accommodations appropriate for their situation.
We hope that these measures will be helpful during the recovery process.
For Customers in the affected counties, ERIE will withdraw notices of cancellation for nonpayment of premium effective on or after December 10, 2021. We will also refrain from issuing any new notices of cancellation for non-payment of premium to affected Customers until February 12, 2022. ERIE will also provide Policyholders with the option of deferring their premium for 60 days, if necessary. While ERIE will continue to mail billing notices, we won’t issue non-pay cancellations at this time1.
If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call (800) 367-3743 for support 24/7.
ERIE will grant extensions on any policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including submission of a claim, proof of loss or reporting information.
If repairs on an affected property cannot be completed within the time-period required under any policy, ERIE will provide the Customer with a reasonable extension. This includes repairs requested by ERIE’s underwriting department as a condition of the renewal of the policy.
1 If you are an affected Customer who needs to temporarily defer your payment, please be advised that the temporary accommodations provided by ERIE as a result of the moratorium do not relieve you of your responsibility for paying the premiums due under your policy when the moratorium ends.