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Support for Tennessee Customers Affected by the Recent Wildfires

If you were impacted by the recent wildfire in Tennessee, ERIE can help. 

If you suffered damage or disruption due to the recent wildfires on March 30, 2022, we want you to know that ERIE is here for you. Whether you need information about how to start a claim or more time to pay a bill, we can help.

ERIE is offering special policy payment accommodations for affected Tennessee Customers who reside in or own property in Sevier or surrounding counties.

We hope that these measures will be helpful during the recovery process.

Policy Cancellations and Billing

If you need to defer your payments or enter into a payment plan, please contact your local ERIE agent or call Customer Care at (800) 458-0811, ext. 3000.

If you were negatively impacted by the wildfires, in which you have sustained property damage or other damage, and your policy has been cancelled or is set to cancel for nonpayment of premium on or after the date the wildfires began, we are willing to work with you to suspend your policy cancellation. Please contact your local Erie agent or Customer Care at the number listed above to discuss this accommodation. Please be advised that this accommodation is only extended for a limited time.

If you have a question about how to start a claim or need to speak with a representative about a previously reported claim, please call (800) 367-3743 for support 24/7.

If you are an affected Customer who needs to temporarily defer your payment, please be advised that the temporary accommodations provided by ERIE as a result of the applicable bulletins do not relieve you of your responsibility for paying the premiums due under your policy when the grace period provided by any extension or accommodation ends.