The Carolina’s braced for the worst as Hurricane Florence, a category five storm, made its way to shore in September of 2018. After unprecedented forecasts, the hurricane eventually made landfall as a category one, tossing high winds and heavy rains to the coast of North and South Carolina. The damage was massive in several areas. In Charlotte North Carolina – high winds knocked down trees and power lines. ERIE’s catastrophe response team was ready to respond. Once the calls started coming in, Charlie Hudson, a material adjuster with ERIE, wasted no time getting started on the claims.
"When any type of loss occurs in a catastrophe situation such as this, or any everyday claims handling, it’s a traumatic event in the customers life. They have had a disruption on what they are normally used to, " says Hudson. ERIE policyholder Kimberly Coleman says, "The whole house shook, I was dead asleep and you just felt the house shake and I go look outside and its pouring rain, my mom is screaming, don’t go out there, and I am like I’m fine! So I go out there and the tree had actually fallen om the house..not a good way to wake up " Luckily Kimberly’s car is salvageable, and ERIE will help pay to fix the damage. "Its nice to know its going to get taken care of and get fixed after something I can’t control happening," says Coleman. Hudson adds, "You just want to get somebody moving again, get somebody going, that is what you are doing."
"I have been with ERIE since I was a teenager, they insured my house they insured other my house, they insure my car, they insure my parents car, my parents are insured by ERIE so they have always taken really good care of us," says Coleman. "I deal with this type of situation over and over again. I am prepared for it. I have the resources and knowledge that in a time when they are confused or disoriented and just out of the rhythm of their life, we are able to come in and provide some stability and help. And I like that," finishes Hudson. www.erieinsurance.com
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