Erie Insurance Privacy Information

Thank you for visiting our internet website (“Site”) or mobile app (“App”).Your privacy is important to us, and we are providing you with this Erie Insurance Group Online Privacy Policy (“Online Privacy Policy”) to give you information about how we manage information gathered from this Site or App managed by the Erie Insurance Group and its affiliates (“ERIE”).

In addition to the information in this Online Privacy Policy, ERIE provides other notices describing ERIE’s information use and disclosure practices related to other transactions and relationships you may have with ERIE. Such other notices will be presented to you when these situations arise in your dealings with ERIE. This Online Privacy Policy applies only to that information you supply to ERIE through your use and access of this Site or App.

How We Collect, Use and Share Information

Functions

You may be required to provide certain information in order to use some of the functions on this Site or App (“Function(s)”).Examples of Functions include the Get an Auto Quote Function, the File a Claim Function, the Pay My Bill Function and the Access My Account Function. Each Function will provide guidance regarding whether and what information is necessary to utilize it. Functions may be modified from time to time, and different Functions may require different information.

You are not obligated to provide any requested information, but it might not be possible to process your request or grant you access to certain Functions without the information requested. For instance, it is necessary for you to provide certain personal information in order to obtain a quote. If you are ever asked for personal information as part of your visit to this Site or App, and you do not want to provide that information, simply do not proceed with that Function.

App/Online Account

When you download, register with, or use this App or register for an Online Account, we may ask you to provide certain personal information such as name, postal address, email address, telephone number, policy number and details of financial transactions ("personal information").

When you use the ERIE Your Turn or EnRoute App or Services our technology partner, Cambridge Mobile Telematics (“CMT”), will collect information about your driving style and habits, such as location, speed, acceleration, braking and cornering and combine this with weather, traffic, time of day and other contextual data. Such use is based upon you giving explicit consent to this profiling when registering to use the App or Services. CMT shares that information with ERIE so we can provide you the App.

Information Use and Disclosure

We only use and disclose personal information collected through this Site or App as permitted or required by law in conjunction with our normal insurance operations. Here are some examples:

• We may disclose information to others such as our claims adjusters and our attorneys in the processing of an insurance claim;
• We may be required by a court of law to provide information in connection with a legal proceeding;
• We may share information with consumer reporting agencies and insurance support organizations;
• We may share information with government agencies which conduct examinations of our procedures; and
• We may use or share information to enable functionality or presentation of relevant information.

We may also share information collected through the Site or App with our affiliates or companies that perform marketing services on our behalf to assist us in providing information regarding our products and services to you. These companies are required to keep such information confidential.

Information Security

While your personal information is under our control, access is limited to those who have legitimate business needs for such information. In accordance with applicable state and federal regulations we maintain physical, procedural and electronic safeguards to protect the privacy and confidentiality of information collected through this Site or App while it is under our control.

Usage Details, IP Addresses and Cookies

As you use and navigate through this Site or App, we may collect information related to your visits, including for example, traffic data, geographic data, reference website data and other communication data. We may also collect individual or aggregate data relating to the resources that you access, as well as information about your device or computer and internet connection, including your IP address, type of device, operating system, browser type and internet usage data. Some information collected may result in the identification of a particular device, computer or individual.

We transmit non-personally identifiable information to third party service providers (e.g. Google and AppDynamics) that collect website statistics. We also transmit certain non-personally identifiable information to third party service providers (e.g. AddThis) that may use such information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.org.

One method of collecting such information is through the use of cookies. A cookie is a small file stored on your device or computer. Use of cookies helps us to improve our functionality and to deliver a better and more personalized service by enabling us to: estimate our audience size and usage patterns; store information about your preferences allowing us to customize our Site according to your individual interests; speed up your searches; and recognize you when you return to our Site or App. You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you activate such a setting, you may be unable to access certain parts of our Site or App. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site or access web content via this App.

Information may also be collected automatically through web beacons contained on certain pages of this Site, App or web content accessed via this App. Web beacons are small electronic files also referred to as clear gifs, pixel tags and single-pixel gifs that permit us, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

If you do not want us to collect this information, do not download the App or delete it from your device.

Accessing and Correcting Your Personal Information

You can review and change your username and password and review personal information by logging into the App and visiting your account profile page.

Access and use of information provided on this Site or App, is governed by our Terms of Use.

E-mail and Site Communications Functions

This Site or App uses Hypertext Transfer Protocol Secure (or HTTPS—a widely used communications protocol for secure communications) for communications functions. Unless otherwise noted, e-mail addresses that may be available on this Site or App do not provide a completely secure and confidential means of communication. It is possible that such communications may be improperly accessed or viewed by another internet user on an unauthorized basis while in transit. If you wish to keep your information completely private, you should not use e-mail.

Children

This Site or App is not directed to children, and ERIE does not request or intend to collect personally identifiable information from anyone under the age of 13.

Changes to This Online Privacy Policy

We may change this Online Privacy Policy from time to time. When changes are made, the Version Date, which is located below, will be updated. We encourage you to read this Online Privacy Policy periodically to see if there are any changes that might affect you.

Your continued use of this Site or App after any changes are posted will be considered acceptance of those changes. We may terminate, suspend or discontinue any aspect of this Site or App, including the availability of any feature at any time. We may also impose limits on certain features and services or restrict access to all or part of this Site or App without notice or liability.

Questions

You may reach us with questions concerning our Online Privacy Policy by telephone using the Contact Customer Care phone number on our Home Page, by e-mail through the link in the “Contact Us” box on our Home Page, or by mail at the address in the “Contact Us” box on our Home Page.

Version Date: 07/20/2022

View Privacy Notice (PDF)

We recently updated the terminology of our Privacy Notice. View the previous version (PDF).

Pursuant to the Maryland Safe at Home Address Confidentiality Program, ERIE has procedures in place to protect the privacy and confidentiality of its customers that have a valid Address Confidentiality Program (ACP) identification card identifying them as an ACP participant. 

ACP participants should submit their ACP number and substitute address information to ERIE using the contact information below.

After four (4) years, an ACP participant must reapply if continuation in the program is desired. If a child is the insured, then this right may be asserted by the child’s parent or guardian.

To notify ERIE that you are a participant in the Maryland ACP, please contact ERIE at the address and telephone number listed below:

Erie Insurance Group
Attn:  Executive Resolution Department - Confidential
100 Erie Insurance Place
Erie, PA   16530
(800) 458-0811, extension 3117

To cancel participation: Contact ERIE using the information above if you no longer wish for ERIE to communicate with you under the ACP.

For information about Maryland’s Safe at Home Address Confidentiality (ACP) Program, and how to file to become an ACP participant, please contact the Maryland Safe at Home Address Confidentiality Program office at 1-800-633-9657 extension 3875, or e-mail them at [email protected].

Pursuant to New York Insurance Law section 2612 and Regulation 168 (11 NYCRR 244), Erie Insurance Group (“ERIE”) has procedures in place to protect the privacy and confidentiality of persons covered by an insurance policy that have a valid order of protection against the policyholder or other persons covered by the policy.

Upon delivery to ERIE by an insured of a valid order of protection, ERIE will for the duration of the order keep confidential and not disclose to the policyholder or other persons the insured’s address and telephone number; or the name, address, and telephone number of a person providing covered services to the insured. If a child is the insured, then this right may be asserted by the child’s parent or guardian.

New York Insurance Law section 2612 also requires health insurers, which includes Workers’ Compensation insurers, to accommodate a reasonable request made by a person covered by an insurance policy to receive communications of claim-related information by alternative means or at alternative locations. Except with the express consent of the person making the request, a health insurer may not disclose to the policyholder: (1) the address, telephone number, or any other personally identifying information of the person who made the request or child for whose benefit a request was made; (2) the nature of the health care services provided; or (3) the name or address of the provider of the covered services.

To make a request: To submit a valid order of protection or make a reasonable request, and to specify an alternative means of contact, please contact ERIE at the address and telephone number listed below.

To revoke a request: To revoke a request, an insured must send a notarized statement seeking revocation to the address below:

Erie Insurance Group
Attn:  Executive Resolution Department - Confidential
100 Erie Insurance Place
Erie, PA   16530
(800) 458-0811, extension 3117

For information about domestic violence services, please contact the New York State Domestic and Sexual Violence Hotline by telephone at 1-800-942-6906, or access the website of the New York State office for the Prevention of Domestic Violence at http://www.opdv.ny.gov/help/dvhotlines.html.

Purpose

The purpose of this policy is to protect ERIE’s reputation by providing guidance to operate in a safe, responsible fashion within the social media environment.

Scope

This guidance applies to any use of ERIE resources to access and post or comment at a Social Media site; or activity on any Web site that reveals or should reveal, directly or indirectly, a relationship with ERIE, as an Employee, Agent (including agency representatives), or business associate (consultant, supplier, or vendor), where readers could reasonably be expected to associate the post or comment with ERIE. This guidance is not in any way intended to restrict personal use of Social Media sites that does not relate to an Employee, Agent or business associate’s relationship with ERIE. Although this guidance may be targeted to Social Media, it may, and often does, apply generally as well.

Social Media is technology for communication. Current examples include Facebook, Twitter, LinkedIn, and Instagram. New ways to communicate by Social Media come up often, and this list is not intended to be comprehensive. ERIE may add new channels or methods to communicate by Social Media from time to time without updating this policy.

ERIE expects all Employees, Agents and business associates to comply with the principles stated in this policy as well as any other applicable policies, procedures, guidelines and contractual provisions, which may be implemented and updated by ERIE from time to time.

Policy statement

Employees, Agents, business associates and Customers may access Social Media for a wide range of business and personal reasons, and ERIE recognizes that Social Media provides unique and novel opportunities to participate in interactive discussions and share information.

With these considerations in mind, ERIE developed and implemented a strategy to use Social Media by reaching out to target audiences, developing beneficial relationships and fostering operational efficiencies. ERIE will adjust its Social Media strategy in response to opportunities and challenges.

With ERIE’s core company principles as stated in ERIE’s Code of Conduct and the benefits and challenges presented by Social Media in mind, ERIE states the following guiding principles for participating in Social Media:

1. Honest and ethical conduct and fair dealing;
2. Compliance with applicable governmental laws, rules and regulations;
3. Protection of ERIE assets, including corporate opportunities and confidential information;
4. Protection of the rights of others.

In addition to the four guiding principles stated above, ERIE states the following expectations, which are not merely aspirational, but set forth some basic rules that should be followed to ensure ERIE’s core values are not compromised.

Legal and regulatory compliance. Social Media should never be used in a way that violates any law, any legal obligation, or that violates any ERIE policies or Employee, Agent or business associate obligations to ERIE. Without limitation, ERIE specifically expects its Employees, Agents and business associates to comply with advertising, anti-trust, trade secret, patent, trademark and copyright, information privacy, record retention, anti-discrimination and harassment, and financial disclosure laws and regulations.

Guidance. Additional policies, procedures and guidelines, which provide further and more-detailed guidance, are available to Employees and Agents. Similarly, ERIE may impose contractual obligations on Agents and business associates.

ERIE expects its Employees, Agents and business associates to know their obligations under such agreements, policies and procedures and to comply with each such obligation.

Responsibility and accountability. Social Media is a generally public forum, and posts and comments might be viewed or read by anyone. Regardless of the context, Employees, Agents and business associates are personally responsible and accountable for their communications in Social Media.

ERIE resources, Web sites and hosted Social Media sites. ERIE may monitor, archive and limit access to Social Media via ERIE information systems.

ERIE reserves the right to remove inappropriate comments from its hosted Social Media sites.

Statements about ERIE and others. Only individuals who are specifically authorized to speak on ERIE’s behalf may do so. Statements or advertisements about ERIE and its products or services or ERIE’s competitors must be truthful and may not be misleading or deceptive.

If an Employee, Agent or business associate endorses ERIE or its products and services, he or she must disclose his or her relationship with ERIE.

Privacy. The privacy and security of personal information is essential to the trust ERIE has built with its Customers and prospects. ERIE’s Privacy Notice provides information on the collection, use and security of such information. Employees, Agents and business associates should always protect personal information and be mindful of the privacy policies of third party Web sites, including Social Media sites.

Respect confidential information. As with Customer and prospect information, ERIE respects privacy, publicity and property rights of others and expects its Employees, Agents and business associates to do so as well by honoring obligations to protect confidential information regardless of the source.

Research or investigation. Use of social media for research or investigation purposes while conducting ERIE business should be limited to publicly available information. Any requests to connect with another person or entity online for business purposes must not be misleading, deceptive or misrepresent a relationship with or connection to ERIE.

Comply with Web site terms of use. Web sites, including Social Media Web sites, generally have terms of use and other policies. ERIE expects all Employees, Agents and business associates to comply with the terms that govern the use of such Web sites.

Respect others. Never post anything that is vulgar, obscene, threatening, intimidating, harassing or discriminatory, including comments or images that are discriminatory, harassing or hostile based on age, ancestry, citizenship, color, disability, gender identity, genetic information, marital status, military status, national origin, race, religion, sex, sexual orientation, pregnancy, breastfeeding, or any other protected class, status or characteristic.

Violations. Violation of this Erie Insurance Corporate Social Media Policy or any other policies, procedures, guidelines or contractual provisions may result in disciplinary action, up to and including termination of ERIE’s relationship with an Employee, Agent or business associate.

ERIE expects its Employees, Agents and business associates to report any known or perceived violations of this policy, as well as those policies, procedures, guidelines or contractual provisions referenced above.

Reports can be made to any of the contacts listed in the Code of Conduct, to the ERIE Ethicsline, or by calling 866-469-4708.