Skip to main content

Erie Insurance COVID-19 Information Center

Latest updates, contact information, frequently asked questions, and state-specific notices.

Skip to Frequently Asked Questions

Latest Updates


ERIE announces $200 million in dividend payouts to personal and commercial auto insurance Customers

April 21, 2020 – 9:00 a.m.

This pandemic has significantly impacted all of our lives. At Erie Insurance, we continue to consider what we can do to make a difference for our Customers and communities. Most of you aren’t driving; you’re staying at home doing the right thing to protect yourselves and your neighbors.

That’s why today we’re announcing that we will provide $200 million in dividends directly to personal and commercial auto insurance Customers in our 12 states and the District of Columbia. This immediate relief represents about 30 percent of your monthly auto insurance premium for a two-month period or 5 percent of your annual premium.

You can calculate your dividend using this simple equation: Annual premium as of April 1, 2020 multiplied by .30 / divided by 6. You can find your annual premium on your most recent auto insurance declarations page. For personal auto insurance Customers, you can access your declarations page through your Online Account at View Policy Details.

Pending regulatory approval, you should receive a check from us in mid-May 2020. There is no need for you to call ERIE or your Agent to request the payment. Checks will be mailed directly to Customers with auto insurance policies in force as of April 1, 2020. 

Read more

Recent Updates

We're Here to Help

Here are some of the ways we’re continuing to provide care for our Customers during this challenging time:

Your ERIE Agent

Contact your ERIE Agent to get policy documents, submit a claim or make a payment.

Online Account

You can also access your personal lines and life polices, view current and previous invoices, pay your bill or monitor a claim through your online account. If you don’t have an online account, you will be prompted to create one. (Unfortunately, at this time, you cannot view business policies through online account.)

ERIE Customer Care

ERIE’s Customer Care team is staffed to handle incoming calls and customer billing inquiries. Customer care representatives are available at (800) 458-0811, Monday-Friday, 8 a.m. to 11 p.m., or Saturdays 9 a.m. to 4:30 p.m. (ET). Life insurance Customer Care representatives are available Monday-Friday, 8 a.m. to 5:30 p.m. (ET). 

Claims

Customers can continue to report claims by reaching out to your local ERIE Agent or by calling (800) 367-3743 24/7. Our claims teams are ready to meet the needs of our Customers and claimants while taking steps to mitigate exposure to the coronavirus in line with best practices provided by the Centers for Disease Control and Prevention (CDC) to limit in-person contact.

BEWARE OF POTENTIAL SCAMS

Erie Insurance and the New York Department of Financial Services advise Customers to be aware of potential insurance scams and price gouging during this difficult time. If you are approached to purchase an unsolicited insurance policy or asked to change the terms of your current policy, please contact your ERIE Agent before taking any such action.

FREQUENTLY ASKED QUESTIONS

Is ERIE offering a Policyholder dividend/relief payment (NY) in addition to long-term rate reductions?

Will all personal auto and commercial auto customers receive a dividend or relief payment?

In New York, are Customers receiving a relief payment and how will it be calculated?

How will the dividend amount be calculated ?

I made changes to my policy prior to April 1 that resulted in a change to my annual premium. What amount will be used to calculate my dividend payment?

Why is ERIE using April 1 as the dividend/relief payment date?

I have a home policy with ERIE but not an auto policy. Will I receive a dividend or relief payment?

I am a commercial Customer with ERIE but I don’t have a commercial auto policy. Will I receive a dividend or relief payment (in New York)?

With ERIE’s announcement to issue auto dividends/ relief payments (in New York), is the company still filing to reducing auto rates?

When will the rate reductions take effect?

What if I’ve already paid for my policy in full? When will I see the benefit?

I just renewed my policy. Do I have to wait a full year before seeing the benefit?

What are the types of things I should discuss with my Agent about how my driving exposure has changed?

Does this apply to ERIE Rate Lock® Customers?

Will all Customers see a premium reduction?

Are these rate reductions only for existing Customers or do they extend to new Customers?

What else are you doing now to provide relief for Customers who are experiencing hardship?

Am I eligible for a dividend/relief payment?

I’m a New York Customer. Why does my check say “relief payment”?

When will I receive my check?

What does the mailing envelope look like?

It’s the beginning of June and I haven’t received my check. What should I do?

How was the dividend/relief payment amount determined? What if it’s not what I expected?

What should I do if I want to apply the dividend/relief payment to my premium due?

State-specific Updates

  • District of Columbia: Moratorium Notice
  • Illinois: No notice.
  • Indiana: No current updates.
  • Kentucky: No notice.
  • Maryland: No notice.
  • New York: No current updates.
  • North Carolina: No current updates.
  • Ohio: No current updates.
  • Pennsylvania: No notice.
  • Tennessee: No notice.
  • Virginia: No notice.
  • West Virginia: No notice.
  • Wisconsin: No notice.

A message from our CEO

March 18, 2020 - 8:00 a.m.

As the news of the coronavirus (COVID-19) continues, we want to reassure you that ERIE and your ERIE Agents are available, should you need us. We will continue to closely monitor new developments issued by health authorities so that we can quickly adapt and provide the best service possible. 

Here are some of the ways we’re continuing to provide care for our Customers during this challenging time:

  • Contact your ERIE Agent to get policy documents, submit a claim or make a payment. You can also access your personal lines and life polices, view current and previous invoices, pay your bill or monitor a claim through your online account. If you don’t have an online account, you will be prompted to create one. (Unfortunately, at this time, you cannot view business policies through online account.)
  • ERIE’s Customer Care team is staffed to handle incoming calls and customer billing inquiries. Customer care representatives are available at (800) 458-0811, Monday-Friday, 8 a.m. to 11 p.m., or Saturdays 9 a.m. to 4:30 p.m. (ET). Life insurance Customer Care representatives are available Monday-Friday, 8 a.m. to 5:30 p.m. (ET). 
  • Customers can continue to report claims by reaching out to your local ERIE Agent or by calling (800) 367-3743 24/7. Our claims teams are ready to meet the needs of our Customers and claimants while taking steps to mitigate exposure to the coronavirus in line with best practices provided by the Centers for Disease Control and Prevention (CDC) to limit in-person contact.

We know many of our Customers, both individuals and businesses, are financially impacted by the pandemic mandates. As our Customer Care team always does when Customers are faced with significant life events, we are prepared to discuss options with Customers facing a hardship as a result of the coronavirus. Please contact Customer Care at (800) 458-0811 with questions or to discuss options.

Thank you for placing your trust in us as we remain committed to being Above all in sERvIcE®.

Sincerely,

Tim signature

Tim NeCastro

Chief Executive Officer