Erie Insurance has received the highest customer satisfaction ranking for the Mid-Atlantic region on J.D. Power's 2015 U.S. Auto Insurance StudySM. The Mid-Atlantic region includes Delaware, the District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia, and West Virginia. Erie Insurance was also ranked highest in the Mid-Atlantic region in 2012.
"After 90 years of business, our mission remains providing customers with as near perfect protection and service as is humanly possible," said Terry Cavanaugh, president and CEO of Erie Insurance. "Our reputation depends on working every day to find new and relevant ways to understand what customers want and need - and deliver it."
The ranking was based on an Auto Insurance Satisfaction Study, which examined five factors: interaction, policy offerings, price, billing and payment, and claims. In the Mid-Atlantic region, ERIE's overall customer satisfaction score was 850, which was 28 points above the average for that region.
In April, Erie Insurance received top honors on the 2015 J.D. Power Insurance Shopping StudySM.