Emergency Roadside Service Coverage
When you experience an unfortunate breakdown with your car, Emergency Roadside Service can save the day. It's an optional coverage that’s easy to add to your auto insurance policy and doesn’t cost a lot. Whether your car suffers a dead battery, flat tire or other covered causes of failure, ERIE’s Roadside Service will be ready to help.
With Emergency Roadside Service added to your ERIE policy, you can always contact the towing company you prefer, or use ERIE’s Roadside Service by filing your tow claim online or calling 800-FOR-ERIE (800-367-3743), Option 2 to be connected directly to Agero, ERIE’s nationwide roadside service partner. Agero service is available 24/7 and provides the following options, so if it’s 4 a.m. or a holiday and your vehicle breaks down, no worries.
Getting you back on the road with ERIE’s Roadside Service* is as easy as 1-2-3. Here’s how it works:
A covered roadside issue, such as a dead battery, flat tire, lockout, running out of fuel or a breakdown, makes your vehicle unsafe to drive or inoperable.
To use ERIE’s Roadside Service, you can file a claim online, on the Erie Insurance Mobile App or call 800-FOR-ERIE (800-367-3743) Option 2 to be connected directly to Agero, ERIE’s nationwide roadside service partner. You can also contact the towing company you prefer and ERIE will reimburse you for covered costs of applicable roadside coverage.
A service provider resolves the issue on the spot or arranges a tow to a nearby repair facility, subject to coverage limits.
*Called Towing and Labor Costs in North Carolina
The simple answer to the question: No. Roadside Service coverage is an optional feature of your ERIE auto policy. It’s easy to add and won’t burn a hole in your wallet. As a bonus, you will have peace of mind knowing ERIE has your back if something happens, especially during bad weather.
Customers have the option to make their own roadside assistance arrangements or use Agero. If a customer makes their own arrangements, they are advised to save any receipts and submit the charges to their agent for reimbursement.
If a customer does not have this coverage and wants to use Agero, it will be due at time of service.
Roadside service is available 24/7, including holidays, in the United States and District of Columbia. Services are limited to public roads, including accessible driveways and parking lots, but do not include private or off-road locations. The service covers winching if vehicles are stuck within 10 feet of the road. If the distance is greater than 10 feet, there may be an out-of-pocket expense.
Vehicles covered by Roadside Service include:
Agero, ERIE’s roadside partner has been helping drivers get back on the road for nearly 50 years. Agero covers 115 million drivers in North America and responds to more than 85,000 dispatches per year from ERIE customers alone. Its roadside services are available 24/7 in every zip code in the United States.
Contact your ERIE agent, and they can add this coverage to your auto policy, so you can drive in confidence.
Flat tires are very common but should never be ignored. If you notice that your tire pressure has gone way down or any of the other signs of a flat tire, such as a thumping noise or the vehicle pulling to one side, slow down gradually, turn on your hazard lights and carefully steer to the right shoulder, exit ramp or another safe place away from traffic.
Once there’s enough distance between you and traffic to park, contact your preferred towing company or use ERIE’s Roadside Service by filing a tow claim online or calling 800-FOR-ERIE (800-367-3743). One of the great things about this add-on is that there’s no deductible, so in most cases you don’t have to pay anything up front.
If your car runs out of gas and can no longer drive, turn on your hazard lights and pull to the right as far away from traffic as you can.
With Roadside Service, our service provider will bring enough gas—usually two gallons— so you can get to the nearest filling station. The customer will have to pay the service provider for the cost of the fuel.
A car that won’t start could be experiencing any number of issues. Common causes include a dead battery (especially in cold weather), a faulty starter and electrical issues among many others. If it is an issue with the battery, the problem can often be solved with a jump-start or a quick charge.
ERIE’s Roadside Service can provide these services on site, so you can be on your way. If the jump-start doesn’t resolve the issue, ERIE will pay to have the vehicle towed.
If you aren’t sure if you have this coverage and your vehicle breaks down, you can still call Agero. They can look up your policy and see if you have this additional coverage. If you don’t but you still need assistance, Agero can set you up with help. You’ll just have to pay on the spot for any towing or service call.